The posting
Job Summary:
Responsible for the daily operations of a group of A-B Class of properties. Responsible for maintenance, asset management, accounting and marketing. Provides input to strategic decisions that affect the functional area of responsibility. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
This position is responsible for overseeing and supporting teams of managers, assistant managers, leasing and maintenance. The Regional Supervisor directs staff to ensure properties within their assigned portfolio are financially sound and well maintained. The Regional Supervisor is responsible for managing property managers, assistant managers and all personnel at each property. He / She is responsible for the overall direction, coordination, and evaluation of the staff. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work or terminating. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
The Regional Supervisor reports to the Director of Operations of the Company but is also functionally accountable to the Director of Compliance and CEO of the company to ensure procedures and operations at the company and property are optimized and carried out on a consistent basis.
Responsibilities will include but are not limited to:
- Hires, trains, supervises, develops the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists managers with site-level employees.
- Monitors and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increases.
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same.
- Oversee the resolution of resident relation issues.
- Accountable to have all invoices and financials ready by month end.
- Accountable for all expenditure on the property as well as monitoring income on a weekly basis.
- Accountable for renewal schedule and manages any concession to ensure they follow company policy.
- Inspects the properties to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition.
- Assists in annual operating and capital budgets, monitors budget performance
- Reviews expenditures within specified budgetary guidelines.
- Assists in the development and implementation of property management training programs.
- Responsible for reviewing and optimizing marketing plan for each property
- Systematic travel between Texas and Florida
Skills & Qualifications:
- As a minimum of 5 years of supervisory experience.
- High Rise Experience Required
- Working knowledge of applicable local and federal housing laws.
- Knowledge of property maintenance, property marketing, and financial aspects of property management.
- Knowledge of employment laws related to equal opportunity, hiring, training.
- Strong supervisory, personnel management and organizational skills.
- Ability to delegate and communicate property management policies and procedures.
- Computer literate. Proficiency in Word, PowerPoint and Excel.
- Must have experience with Resman-property management software.
- CAM HAA Certification and CAPS HAA preferred
- Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills.
- Ability to work under pressure, successfully meet deadlines and multitask.
- Must travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio.
- Ability to handle shifting and multiple priorities in a fast paced, growth environment.
- Commitment to the companies' goals and philosophy.
- Must be able to work and be comfortable working in an environment where she/he will have direct interaction with the ownership of the assets.
- Must be willing to fill and provide coverage in different roles as required from substitute for assistant managers or property managers if required and to fill the duties of the Director of Operations of the company for short periods of time.
- Must be able to work outside of her/ his comfort level to provide recommendations to processes or areas that need to be improved in the overall organization.
- As the Regional Supervisor for a small company, he or she will be expected to multitask in different roles and provide timely input to affect operations and company culture.
- Conduct exterior property walks for asset preservation at each location
- Ability to maintain asset performance of portfolio during the reposition and heavy rehabs
- Communication with their teams, ownership, managers, upper management, customers, and residents
- Ability to work in Fast Paced Environment
- Self Sufficient/ Doesn't Need Micromanaging/Delivery with Out Supervision
- Demonstrated proficiency in Internet, word processing, spreadsheet, and database management program to complete required reports and employment documents. Strong proficiency in using property management software (Preferably Resman)
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percent to complete financial records, budgets, and other fiscal reporting information.
- Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists. (Preferably 3 years of property management experience)
- Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operations of an apartment community
- Must be able to pass background check and drug test.
