The posting
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 408 Pay Range: $118,900.00 - $178,500.00 Job Description If you are passionate about using AI to solve meaningful problems and create exceptional user experiences, this role is an opportunity to make a direct impact on the student journey. As an AI Product Manager II, you will partner with engineering, design, analytics, and business stakeholders to deliver AI-powered experiences that help students navigate key moments throughout their educational experience. You will own a focused product area centered on AI agent and conversational experiences, helping shape how students engage with WGU across multiple digital channels. From discovery through launch and optimization, you will guide product strategy, prioritize opportunities, and deliver solutions that create value for both students and the business. What You'll Do Own and prioritize the product backlog, balancing stakeholder needs, technical considerations, and product health while maximizing customer and business value. Lead product discovery efforts to understand user needs, identify opportunities, and develop business cases that inform product strategy and roadmap decisions. Partner closely with engineering, UX, analytics, and business stakeholders to define requirements and deliver impactful AI-powered experiences. Drive the evolution of AI agent and chatbot capabilities that support students across web, mobile, and messaging channels. Translate product strategy into well-defined features, epics, user stories, and acceptance criteria that enable effective agile delivery. Measure product performance, connect initiatives to business and customer KPIs, and develop action plans based on data and insights. Support product launches, release planning, change management activities, and post-launch analysis to increase adoption and effectiveness. What You'll Bring Bachelor's Degree. 5 years of experience as a Software Product Manager, Product Owner, or related experience. Candidates with slightly less experience who demonstrate strong product management fundamentals may also be considered. Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing). Experience working in agile environments. Experience delivering AI-powered products, conversational AI solutions, chatbots, AI agents, or similar customer-facing AI experiences. Experience partnering with engineering, UX, analytics, and business stakeholders to deliver software products and measurable business outcomes. Experience with backlog ownership, roadmap development, stakeholder management, and agile product delivery. Experience working with tools such as Jira, roadmap management platforms, and integrated enterprise systems such as Salesforce. Excellent presentation, written, verbal communication, and product storytelling skills. Bonus Points Experience in Education Technology or student-facing digital products. Experience launching AI experiences across multiple channels, including web, mobile, messaging, or CRM platforms. Master's Degree. Experience in lieu of education: Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. Introductory call, 30 minutes Hiring manager interview, 30 minutes Onsite presentation Work Location This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work. Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. Travel Requirements This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected]. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S. Click on the links below to learn more: Enrollment Counselor Evaluator Field Experience Roles (Part-time & Intermittent) Program Mentor Service Desk Technician Mexico Team
