The posting
Location: Bengaluru,Karnataka,India
Who are we?
Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.
At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite.
- Digital Adoption helps users get productive faster.
- Product Analytics uncovers friction and closes adoption gaps.
- Mirror allows employees to train in safe, simulated environments.
These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market.
- Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
- Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.
Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we’re not just making software easier—we’re making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
- Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
- Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
- We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
- Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
- Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
- RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”
These recognitions are matched by business performance:
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
- Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
Be one of the key Leaders in this awesome journey of building a billion-dollar company!
Are you ready for the next phase of your growth?
We are looking for a stellar Information Development Lead / Manager who is passionate about turning complex technical knowledge into clear, elegant documentation that real people actually love to use. While you thrive at the intersection of craft and collaboration — equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable – you are also looking to transform information development time to deliver & user experience using AI . You will be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product — not bolted on at the end.
What do you get to do?
- Drive our vision of zero touch input to publishing using AI
- Own the end-to-end documentation strategy — from planning and authoring through review and publish — ensuring every piece of content is accurate, complete, and a joy to read
- Mentor and grow Information Developers on the team: onboarding them, reviewing their work with thoughtful feedback, and championing their career development
- Author a wide range of content — user guides, API references, tutorials, release notes, how-to guides, and troubleshooting docs — always writing for the audience, not the spec & leveraging AI
- Partner closely with engineering, product, design to embed documentation into the product development lifecycle from day one, influencing decisions rather than just documenting them
- Build and maintain the team's style guide, templates, and content standards so every writer on the team is set up to do their best work
- Track documentation health — coverage, freshness, customer feedback — and proactively close gaps before they become problems
- Act as the documentation voice in sprint planning, spec reviews, and design critiques, making sure the user's need for clarity is never an afterthought
What you need to have / bring to the table:
- 5–6 years of hands-on experience in technical writing or information development within a software or technology environment — you have seen the full documentation lifecycle many times over
- Proven experience leading or mentoring 2–3 technical writers or information developers — you know how to give feedback that builds people up while making the work genuinely better
- Hands on with using AI to automate all aspects of Information development
- Deep proficiency with industry-standard authoring tools (MadCap Flare, Adobe FrameMaker, Oxygen XML, or equivalent) and a working knowledge of DITA or structured authoring principles
- Hands-on experience with API documentation — REST, GraphQL, and/or SDK reference docs — you are comfortable reading code and working directly with engineers to get the details right
- Working knowledge of developer tooling: Git/version control, Markdown, static site generators (Docusaurus, MkDocs, etc.), and CI/CD pipelines — docs-as-code is not a buzzword to you, it is how you work
- Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows
- Strong editorial judgment — you can take a wall of technical detail and turn it into something a user actually wants to read, and you can explain exactly why every structural decision you made was the right one
- Excellent written and verbal communication skills; equally effective in a document review, a cross-functional standup, or an executive readout
Bonus if you bring:
- Experience with localization workflows or managing multilingual documentation
- Background in content strategy or information architecture at an organizational level
- Familiarity with UX writing or in-product content
- CPTC certification or equivalent
- Domain experience in cloud infrastructure, developer tools, fintech, or enterprise SaaS
#LI#Onsite
#WorkType: #Onsite
Perks & Benefits (India)
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
- At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
- In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
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