Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Guest Relations - Priority Complaints Advisor

whb28 open roles

Where
Whitbread Court, Houghton Hall Business Park, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Relations - Priority Complaints Advisorwhb · Whitbread Court, Houghton Hall Business Park, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on whb's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

At Whitbread, our guests and our people are at the heart of everything we do. Our Premier Inn Guest Relations Team, play a crucial role in protecting guest loyalty, supporting our operational teams and ensuring every escalated contact is handled with care, clarity and professionalism. As a Priority Complaints Advisor, you will be part of a small team of customer service specialists that manage complex and priority guest issues across the Whitbread brands, providing world class service to our external guests and internal teams.  You’ll be accountable for providing excellent professional support in dealing with complex and priority issues for our guests and supporting the wider Guest Support function to ensure all contacts are resolved efficiently, effectively and within the department’s service level commitment.  Key responsibilities: 

Professional and efficient management of complex and priority Guest complaints and feedback within the agreed Service Levels. Recover serious complaints, protecting Whitbread’s public and brand reputation. Use up to date expert product & service knowledge in supporting, Guest Support, Premier Inn & Restaurant Teams to deliver excellent guest outcomes at all times. Provide guidance and direction on how to deal with difficult guest scenarios ensuring achieved outcomes are in line with Premier Inn’s vision. Engage Support Function Managers and Operational Leaders as appropriate in dealing with Escalated Complaints to expedite positive outcomes. Obtain and evaluate all relevant information required to handle enquiries and complaints to prevent future reoccurrence. Ensure all contacts are updated against the correct guest records for continuity of feedback handling. Ensure wherever possible, guests are fully satisfied with the resolution of their complaints, using agreed Premier Inn & Restaurant guidelines and use your initiative and judgement to solve problems. Use the systems and tools available to prevent escalated complaints. Work closely with Managers and front-line teams in advising on and resolving guest complaints as necessary.

  Essential skills and experience required: 

Previous Customer Service Experience with a strong understanding of Premier Inn’s service recovery standards Brilliant complaint resolution skills, accustomed to dealing with challenge to products and services. High standard of both verbal & written communication, with good data capture and administration skills. Good listening skills, Strong interpersonal skills, ability to remain calm, confident and knowledgeable under pressure, positive team player. Evidence of regularly spotting opportunities and acting on them to improve processes in own work area.

Previous experience within a contact centre environment would be advantageous, but we’re open to candidates with strong transferable customer service experience.

  Be part of our Premier Inn Guest Relations Team at Whitbread  In this role, you’ll help turn difficult situations into opportunities by recovering loyalty, protecting our brand and supporting teams across the UK. You’ll build specialist expertise, strengthen key relationships and play a meaningful part in shaping exceptional guest experiences at Premier Inn. If you’re passionate about delivering world‑class service and thrive in a fast-paced, thoughtful and people-focused environment, we’d love you to be part of the team.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against whb's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on whb's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    whb's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.