Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

Collision Repair Specialist II

Wheels40 open roles

Pay
$51,000 – $71,400 a year
Where
Chicago, IL
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCollision Repair Specialist IIWheels · Chicago, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wheels's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Wheels postings stay open a median of 18 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 10 days ago

Wheels median: 18 days open

The posting

Job Description:

JOB OVERVIEW

Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Review and authorize collision repairs and/or repair recommendation on behalf of Wheels clients

• Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell and CCC

• Adhere to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates

• Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

• Issue and verify accuracy of purchase orders

• Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters

• The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis

• Expedite higher dollar repair process by timely follow-up

• Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair

• Assist Repair Level 1 with managing difficult files

• Assist with daily file assignments and client fleet approval inbox

• Discuss with clients / shops any irregularity involving repairs

• Instruct and assist Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions

• Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.

• Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures

• Assure that follow up is done for "down vehicles” within 24 hours

• Assist as required during peer absences including Team Lead, Supervisor and Manager

• Assist and instruct drivers and/or other departments in rental, tow, and other client requests as needed

• Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)

• Provide details about shop performance to Network Management for Network Vendor growth

• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Demonstrate working knowledge of MAP & Collision procedures & systems

• Basic understanding of specific / individual client parameters

• Thorough knowledge of automotive body repair

• Thorough understanding of collision repair within fleet management

• Understanding of Driver Services & Network Management MAP & Collision functions

• General knowledge of all Wheels departments

• Creative and efficient problem-solving skills.

• Proficient in Windows and Microsoft Office

• Strong negotiator

• Superior customer service abilities

• Superior conflict-resolution skills

• Must have the ability to foresee “open” repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.

EDUCATION AND EXPERIENCE

• A minimum of five years’ automobile adjusting or appraising experience

• I-CAR Platinum Certified, maintained on an annual basis

• PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

  • Integrity – Always act with integrity and honesty.
  • One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
  • Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
  • Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

  • Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
  • Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
  • Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
  • Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This is a fully remote position. Position Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: This position might require minimal travel. Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$51,000-$71,400

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Wheels's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Wheels's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Wheels's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.