Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 hours ago

Helpdesk Customer Support Agent

Whip, Inc.10 open roles

Where
Mexico City, MEX
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Customer Support AgentWhip, Inc. · Mexico City, MEX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Whip, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Whip, Inc. postings stay open a median of 7 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 26 hours ago

Whip, Inc. median: 7 days open

The posting

This is a remote position.

Position Summary:

Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.

Essential Duties and Responsibilities (include, but are not limited to the following):

  • Assist customers through phone, SMS, email, and messaging platforms
  • Help customers with vehicle pickup and basic setup instructions
  • Make sure all required documents are completed and submitted
  • Update systems with accurate customer, vehicle, and service details
  • Receive and handle customer concerns such as vehicle issues, tire problems, or service requests
  • Schedule maintenance and repair appointments with vendors
  • Follow up with vendors to check repair progress and completion
  • Conduct regular 10K maintenance follow-ups for assigned vehicles
  • Handle 10K maintenance outreach for stores to ensure timely service coordination
  • Support customers with accident or claim-related concerns
  • Help review vehicle condition reports and assist with damage charges and payment follow-ups
  • Coordinate vehicle returns and assist with impound or towing situations
  • Support requests for vehicle swaps or upgrades
  • Follow up on pending repairs, parts, and service updates
  • Arrange towing services and confirm completion
  • Answer basic rideshare-related questions when needed
  • Communicate daily with customers, vendors, and service providers
  • Follow up on unpaid balances, help set up payment plans, and track payments
  • Keep records organized and ensure all tasks are completed on time

Qualifications Required:

  • Ability to work remotely and manage tasks with minimal supervision
  • Willing to join daily team check-ins for support and updates
  • Comfortable making outbound calls and following up with customers
  • Reliable internet, computer, headset, and phone for work use
  • Strong focus on customer service and problem solving

Education and Experience:

  • High school diploma or equivalent required
  • Additional education in business, communication, or customer service is a plus
  • Experience in customer service, helpdesk support, call center, logistics, automotive, or collections is preferred
  • Experience working with vendors or service providers is a plus

Salary: $7.00 USD hourly

Skills and Abilities:

  • Clear verbal and written communication in English (Spanish is a plus)
  • Friendly, patient, and professional when dealing with customers
  • Ability to handle multiple tasks and follow-ups at the same time
  • Good organization skills and attention to detail
  • Comfortable discussing payments and setting up payment plans
  • Strong problem-solving skills and ability to think ahead
  • Able to work independently while being part of a team
  • Good at tracking tasks, deadlines, and updates
  • Proficiency in CRM systems, spreadsheets, and messaging tools
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Whip, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Whip, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Whip, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.