The posting
Position Summary
Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.
The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.
Key Responsibilities
- Assist with running customer and dealership vehicles through the car wash
- Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot
- Locate vehicles and bring them to the service drive for: Customer pickup or drop-off Advisor review Technician needs Detailing, washing, or delivery
- Perform various tasks in support of Service Advisors and overall service department workflow
- Properly tag vehicles using hang tags and dealership identification methods
- Install protective items on vehicles, including: Floorboard covers Seat covers Steering wheel covers
- Maintain a clean, orderly, and professional service drive and lot environment
- Follow all dealership safety procedures and operational standards
- Perform other related duties as assigned to support efficient service department operations
Qualifications & Requirements
- Must be at least 18 years of age
- Valid driver’s license required with an acceptable driving record
- Ability to lift up to 50 pounds
- Clean-cut, professional appearance
- Ability to follow directions and work efficiently in a fast-paced environment
- Strong attention to detail and sense of responsibility
- Willingness to learn dealership systems, processes, and service workflows
- Positive attitude and team-oriented mindset
Driving Requirements
- Employees 18 years of age or older may operate vehicles on dealership premises only
- Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require
- All driving assignments are subject to dealership policies and insurance requirements
Attire & Appearance Standards
- Jeans with a company-issued polo shirt
- Clean, professional, and well-groomed appearance required at all times
Growth & Advancement Opportunity
This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.
Work Environment
- Combination of indoor and outdoor work in varying weather conditions
- Fast-paced automotive service department
- Frequent interaction with Service Advisors, Technicians, and Management



