The posting
Position Summary
Assists OB/GYN physician or Nurse Practitioner in performing office examinations. Administers prescribed medications, simple treatment and therapeutic procedures as directed by OB/GYN physician. Gathers patient information and conducts limited evaluation as required. Performs office performed CLIA waived tests as directed by OB/GYN physician. Performs related work such as phlebotomy as required. Assists with patient and family education independently or as delegated by the OB/GYN physician. Orders medical supplies and pharmaceuticals in accordance with inventory requirements. Cleans and stocks patient exam rooms. Returns patient phone calls and notifies of test results per physician requirement. Works task list and follow ups in EMR system per protocols.
Position Requirements
Formal Education / Training: High School Diploma or equivalent. Medical Assistant certification preferred.
Workplace Experience: At least one year of experience in medical office environment
Equipment and Skills Training: Must be competent in the use Glucometer, BP cuff, thermometer, computer, stethoscope, audio scope, business phone and various oral and injectable medications.
Physical Environment: Office environment
Physical Effort: Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 20 pounds.
Performance Standards
Assists with routine office examinations and procedures; maintains/updates patient charts and other patient care documents. According to established protocols, performs procedures or assists with procedures as directed by the OB/GYN physician; measured through physician observation and manager’s random review of patient charts. Administers injections and/or medications as ordered by the OB/GYN physician or NP according to office protocols; measured by physician observation and manager’s review of patient charts.
According to established procedure, documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient chart and communicates results and orders to patients as directed by the OB/GYN physician as measured by manager’s random chart review and observation by physician.
Counsel patients on health related issues. Orders and maintains clinical supplies and pharmaceuticals According to established office procedures, schedules ancillary tests for patients, documents in log and insures receipt of report. Schedules and pre-certifies surgical cases for physician. Communicates results and surgery information to patient per physician direction as measured by physician or manager review of log and observation by physician. Calls approved prescriptions to pharmacies as measured by manager’s random chart review, telephone log and observation by the physician.
Prepares charts for next day patient volume, forwards obstetrical records to labor and delivery according to practice management appointment schedule and obstetrical patient delivery date as measured by physician observation of medical record and physician office obstetrical records on file in labor and delivery.
Triages phone calls and addresses patient portal messages. Responds to patient questions, concerns and problems; provides education and support to patient’s families as directed by OB/GYN physician. Resolves patient and family calls, advising within the scope of HIPAA Privacy Act and the Nurse Practice Act in collaboration with OB/GYN physician as measured through manager’s observations and feedback physician and manager obtains from random consultation with patient/families.
Orders medical supplies/pharmaceuticals, verifying accuracy of order upon receipt, to maintain minimum inventory and appropriate level of preparedness of exam rooms as measured by exam room inventory check off list or physician observation. Demonstrate complete integrity and accuracy in performance of tests and reporting results. Without exception, performs CLIA waived tests accurately as determined by physician observation and/or competency evaluation. Evaluates suitability of specimens as documented in daily logs, maintains log of tests ordered, locates and obtains missing reports as measured by physician review of lab log and chart review and physician observation. Maintains an error rate at or below physician office lab guidelines and has no clinically significant incidents as determined by Office Medical Director and/or Technical Consultant review. Documents quality assurance checks, calibrations and standards in accordance to standards of lab tests performed; as monitored by physician or manager random review of logs.
Collects and handles specimens. Chooses appropriate containers for specimen, correctly identifies patients for venipuncture and collects specimens according to policy and procedure as demonstrated through physician observation or feedback from Quest laboratory to manager. Without exception, labels specimens correctly and documents on appropriate patient logs and in Quest Lab computer system as monitored by manager audits of specimen labels and logs and from physician and patient feedback.
Distributes and explains the appropriate patient/family education material and provides education and support to patient/family as directed by the OB/GYN physician; measured through physician observation and feedback manager obtains from random consultation with patient/family or random chart review. Prepares patient recall cards for routine care and repeat testing according to established office procedures and patient recall schedule as measured by random appointment schedule and chart review by manager and physician.
Insures cleanliness of equipment and exam rooms; facilitates or completes the purchase of supplies. Insures the cleanliness and preparedness of exam rooms before each use in accordance with infection control principles and standard office procedures as measured by observation by OB/GYN physician and manager. Disinfects patient rooms and sterilizes equipment and instruments according to office schedule, procedures and/or manufacturers recommendations as observed by OB/GYN physician and review of control logs.
Performs instrument maintenance and instrument/method troubleshooting. Performs or schedules maintenance according to office schedule and established procedures or manufacturers recommendations (if applicable) as determined by manager review of maintenance records. Promptly identifies and resolves problems using appropriate resources as determined by manager observation. Documents maintenance/repairs as determined by manager review of maintenance records.
