The posting
Position Summary
The Non-technical Coordinator is responsible for cultivating an environment of teamwork and positive attitude among staff that is patient oriented and focuses on providing a high level of customer satisfaction, positive communication and accurate results within an acceptable turnaround time. The Non-technical coordinator covers non-technical services as related to specific area of work (outpatient phlebotomy, inpatient phlebotomy, lab assistants, or customer service). Coordinator is responsible for daily operation of processes and services and reports to designated laboratory management.
Essential Functions: • Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC’s Standards of Performance in all areas of job duties and responsibilities. • Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff. • Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care. • Works well with other laboratory employees to maintain an environment of teamwork. • Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations • Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures. • Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements • Responds appropriately to tests with a priority of STAT, call results or timed specimens • Responsible for training new employees and students as assigned. • Works with other coordinators to maintain proper staffing and effective operations. • Interacts with nurses, staff, and physicians to provide optimal patient care. • Orients new employees prior to working independently and turns in training documentation in a timely manner. • Conducts 6th month and annual competency and assists in the development of the competency material. • Ensures procedures and policies are followed through monthly audits or error detection. Provide feedback to staff and implements process improvement. • Promotes positive teamwork in area and serves as a mentor and coach. • Assists direct manager in the overall operations of the department. • Performs other duties as assigned.
Position Requirements
Formal education / training: • High school graduate or equivalent. • Phlebotomy certification preferred.
Workplace experience: • Excellent customer service skills required. • Employee supervision experience preferred. • Familiar with medical terminology. • At least four years phlebotomy experience in hospital setting.
Equipment and skills training: • Working knowledge of word and excel. • On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills
Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes Position Requirements
Formal education / training: • High school graduate or equivalent. • Phlebotomy certification preferred.
Workplace experience: • Excellent customer service skills required. • Employee supervision experience preferred. • Familiar with medical terminology. • At least four years phlebotomy experience in hospital setting.
Equipment and skills training: • Working knowledge of word and excel. • On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills
Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes Position Requirements
Formal education / training: • High school graduate or equivalent. • Phlebotomy certification preferred.
Workplace experience: • Excellent customer service skills required. • Employee supervision experience preferred. • Familiar with medical terminology. • At least four years phlebotomy experience in hospital setting.
Equipment and skills training: • Working knowledge of word and excel. • On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills
Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes Position Requirements
Formal education / training: • High school graduate or equivalent. • Phlebotomy certification preferred.
Workplace experience: • Excellent customer service skills required. • Employee supervision experience preferred. • Familiar with medical terminology. • At least four years phlebotomy experience in hospital setting.
Equipment and skills training: • Working knowledge of word and excel. • On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills
Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes Position Requirements
Formal education / training: • High school graduate or equivalent. • Phlebotomy certification preferred.
Workplace experience: • Excellent customer service skills required. • Employee supervision experience preferred. • Familiar with medical terminology. • At least four years phlebotomy experience in hospital setting.
Equipment and skills training: • Working knowledge of word and excel. • On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills
Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
KEY RESULTS Performance Standards
Maintains efficient, effective daily operation for area of responsibility, including staffing. (calling in extra help if necessary/sending home personnel if test volume is low)
Provides/promotes acceptable wait times for outpatient draw stations as indicated by Press Ganey scores: • >90% = 5 • >75%-90%= 4 • >50-75%= 3 • >25%-50%= 2 • 25% or less= 1
Teamwork • Works as team with other non-technical coordinators to meet daily responsibilities and overall departmental goals. • Helps create and support an environment of cooperation and teamwork • Makes sure work is evenly distributed among staff on shift. • Discourages negative criticism of co-workers
Provides/promotes courtesy to patients for outpatient draw stations as indicated by Press Ganey scores: • 5 pts – Exceptional (90% rank and above) • 4 pts – Exceeds Standard (75th – 89th % rank) • 3 pts – Meets Standard (50th – 74th % rank) • 2 pts – Below Standard (25th – 49th % rank) • 1 pt – Poor Performance (below 25th % rank)
