The posting
Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Medical Center, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to work closely with the public, community, family members, co-workers and management team in a positive cohesive professional manner. Required to demonstrate teamwork, good customer service skills and accuracy in all areas of Patient Access. Obtains accurate demographic and financial data for medical documentation, billing and collections. Creates and presents patient estimates and financially resolves patient balances.
Position Requirements
- High school diploma or equivalent
- Three years clerical experience in a professional customer service oriented office environment or call center preferred.
- Meditech, Fax, Copier, time and attendance system, patient access software, cash management/posting, FormsFast, Education system, Label and armband printers, hand-held communication equipment, email.
- Office in all areas pertinent to position
- Able to communicate in English verbally and legibly
- Efficient verbal and written communication
- Prolonged sitting, standing, bending, walking
- Consistent keyboard and terminal usage
- Ability to work well under pressure, to function dependently and independently
- Ability to push wheelchairs up to 250 lbs with assistance
Key Results
- Enters complete and accurate patient information in the Meditech computer system using the scheduling module to verify arrival dates and times, procedures, phone numbers and prep instructions. Selects correct patient from Master Patient index to insure patient identification safety and places correct armband on all patients. Informs patient to bring insurance card and photo ID on the date of service.
- Verifies insurance and communicates needed information to the registration staff. Consistently interviews patients to obtain and enter accurate demographics and insurance information in a timely manner. Meets national productivity guidelines of 30 registrations per shift.
- Manages calls in the pre-reg queue to insure customer service standards are met. Returns calls and checks patient voice mail box promptly.
- Consistently calls patients to pre-register in accordance with departmental standard work.
- Obtains complete and accurate information to complete the Medicare secondary payer form. Consistently uses insurance verification solution, reads verification response for insurance coverage, assigns correct insurance plan and posts back notes in the Meditech system.
- Consistently follows point of service collection policies and procedures. Follows cash management guidelines at all times.
- Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
- Seeks and performs other related duties assigned by Manager or Director.
- Participates in departmental meetings/huddles/etc. and recommends improvement opportunities.
- Demonstrates willingness to assist and support co-workers. Helps in registration when needed and willingly modifies schedule or daily routine to accommodate patient or departmental needs. Completes assignments before leaving and is willing to stay over when workload dictates.
- Consistently reviews and obtains patient signatures on all required registration forms.
- Consistently corrects registrations during assigned shift using AccuReg solution and maintains an average initial accuracy rate of 95% for a 12 month period.
