The posting
The Outpatient Phlebotomist is responsible for processing patients requiring blood draw, providing a high level of customer satisfaction, focus on patient care, and positive communication with customers, hospital staff and co-workers conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients.
Position Requirements
- High school graduate or equivalent
- Phlebotomy training or work experience; phlebotomy certification preferred
- Good people skills necessary
- Mobilab experience preferred
- Computer, printer, phlebotomy, customer service
- Knowledge of medical laboratory science
- Strong organizational skills and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, be attentive to detail and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
- Strong computer skills
- Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
- Ability to communicate in English verbally and in writing.
- Ability to perform multi-functional tasks.
- Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
- Ability to learn, reason and perform mathematical calculations related to job.
- Ability to use critical thinking skills.
- Requires light to moderate work with 40 pounds maximum weight to lift and carry.
- Manual dexterity and mobility in both hands; exposed to repetitive motion.
- Frequent reaching, bending, stooping, kneeling, and crouching.
- Requires prolonged standing and walking
- Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
Key Results
- Positively identifies patients and specimens: 0 ID errors = 4, 1 ID error = 3, 2 ID errors = 2, >/= 3 ID errors = 1. Selects correct patient in Meditech and handhelds. Properly labels specimens using 2 identifiers. Uses handheld properly for specimen collection.
- Uses proper technique for specimen collection and ensures proper collection for specimen integrity. Produces work that does not have to be redone. 0-0.25% error rate = 5, 0.26-0.75% error rate = 4, 0.76-1.50% error rate = 3, 1.51-1.99% error rate = 2, >2% error rate = 1.
- Blood cultures volumes are adequate. Average bottle volume is between 5-10mL and: 0-5% non-standard bottle usage = 5, 5.1-10.0% non-standard bottle usage = 4, 10.1-15.0% non-standard bottle usage = 3, 15.1-19.9% non-standard bottle usage = 2, >20% non-standard bottle usage = 1.
- Blood culture contamination rate is acceptable: 0.0% contamination = 5, 0.01-0.50% contamination = 4, 0.51-1.00% contamination = 3, 1.01-2.49% contamination = 2, >2.50% contamination = 1.
- Turn Around Time within acceptable time criteria for ER patients. Average time from Ordered to Collected: <10 minutes = 5, 10-12 minutes = 4, 13-15 minutes = 3, 16-19 minutes = 2, >20 minutes = 1.
- Courtesy of the person who took your blood. 5 pts – Exceptional (90% rank and above), 4 pts – Exceeds Standard (75th–89th % rank), 3 pts – Meets Standard (50th–74th % rank), 2 pts – Below Standard (25th–49th % rank), 1 pt – Poor Performance (below 25th % rank).
- Communication: Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way. Communicates issues/concerns to appropriate person. Communicates issues or concerns at shift change with co-worker. Documents phone number on communication log and promptly answers phone or returns call. Reads email and communication logs daily. Enters appropriate Mobilab comments.
- Motivated – takes initiative for work that needs to be done. Helps coordinator with tasks as needed. Willingly seeks out/accepts new responsibilities. Completes assigned floors and goes to other floors without prompting. Actively improves skills and knowledge.
- Works as a team. Helps co-workers without prompting. Respects differences of age and diversity. Discourages criticism of co-workers. Workload fairly distributed with those on same shift.
- Works efficiently. Makes good use of time. Follows through on all departmental duties. Helps co-workers as needed. Uses critical thinking skills in all aspects of the job.
- Adheres to Williamson Health Lab attendance policy. Reports to work on time. Rarely calls out from work. Rarely misses time punches in API. Submits requests for PTO within policy guidelines. Does not take extended meal breaks. Takes appropriate breaks as dictated by work load. No absences/tardies = 5, Attendance coaching = 4, PAD attendance = 3, MOA attendance = 2, DoD attendance = 1.
- Follows Hospital and Laboratory Policies on the use of Electronic Devices: Cell phones kept on vibrate. Phones/Electronic/headphone devices used during break/meal times only. Does not use personal phones in patient care areas. Uses the hospital internet for work purposes only.
- Safety – Properly uses all safety measures, devices, and systems provided. Corrects or reports any safety hazards identified. Fills out event notification when appropriate to help prevent future accidents.
- Follows all infection prevention policies and practices good hand hygiene.
- Completes all HealthStream education assignments by the due date.
- Compassion – Displays compassion and respect for patients, visitors, and co-workers.
- Responds promptly to all requests for assistance in a way that demonstrates care, courtesy, and respect.
- Serves as an ambassador for Williamson Health and works to improve the image of Williamson Health as we meet the health care needs of the communities we serve.
- Respect – Takes responsibility to guard each patient's privacy and confidentiality. Follows all HIPAA and privacy guidelines.
- Demonstrates good stewardship of WMC's financial resources and does not waste. >102% = 5, >99%-102% = 4, >92%-99% = 3, >85%-92% = 2, <85% = 1.
- Is committed to open, honest, and timely communication, and delivers any messages with courtesy, clarity, and care.
- Accountability – Demonstrates a commitment to teamwork.
- Displays professionalism at all times, takes responsibility for their actions, words, and appearance; and follows through on their commitments.
- Demonstrates a commitment to the Mission, Vision, and Values of Williamson Health.
