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Open nowPosted 358 days ago

Workforce / Bench & Redeployment Manager

Wing Assistant379 open roles

Pay
₱45,000 – ₱77,000 a year
Where
Philippines
Work mode
Remote
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Your applicationOpen nowWorkforce / Bench & Redeployment ManagerWing Assistant · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Wing Assistant postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 358 days ago

Wing Assistant median: 1 days open

The posting

About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

- Minimum 3 years of experience in workforce management, operations, or staffing logistics.

- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.

- Strong understanding of utilization metrics, forecasting, and talent mapping.

- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).

- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.

- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

- Experience in capacity planning, workforce optimization, or operational analytics.

- Familiarity with performance data interpretation and skills inventory management.

- Strong process management and documentation skills.

Department: Operations – Workforce Management

Work Setup: Remote / Hybrid

Schedule: Night/Weekend Shift

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