The posting
Job Title: Dental Patient Coordinator (Virtual Receptionist)
Position type: Full-Time
Work hours: 8:00 AM to 5:00 PM Pacific Time
Work days: Monday to Friday
Salary: $6 - $7 per hour
Workplace: Remote
Preferred Candidate Location: El Salvador, Honduras, Colombia, Guatemala, and Philippines
Our client is a U.S.-based dental practice committed to providing quality dental care and exceptional patient experiences. We are looking for a dependable, organized, and personable Dental Patient Coordinator (Virtual Receptionist) to support daily front-desk operations, patient communications, insurance verification, and appointment scheduling.
As the virtual point of contact for the practice, you will play an important role in ensuring patients receive timely assistance, accurate insurance information, and a smooth scheduling experience. You will handle incoming calls that the in-office team cannot accommodate and help maintain patient communication and administrative operations even when the physical practice is closed.
The practice operates four days per week, approximately 10 hours per day. This full-time remote position follows an eight-hour working schedule within the designated 8:00 AM–5:00 PM Pacific Time window, providing coverage during operating hours and additional support when the office is closed.
We are particularly interested in candidates with dental or healthcare experience, hands-on U.S. insurance verification knowledge, excellent phone communication skills, and a strong sense of accountability.
Spanish-English bilingual proficiency is highly preferred but not required. We welcome qualified applicants who can demonstrate strong experience, reliability, and excellent patient service.
If you enjoy helping patients, managing busy phone lines, and keeping healthcare operations organized, we'd love to hear from you!
Key Responsibilities
Patient Calls & Virtual Reception (Top Priority)
- Answer and manage incoming patient calls professionally, courteously, and efficiently.
- Handle calls that the in-office team is unable to answer during regular practice hours.
- Provide phone coverage and respond to patient inquiries when the physical office is closed, including designated closed practice days.
- Serve as a reliable remote point of contact for patients seeking assistance with appointments, insurance, and general practice inquiries.
- Answer common patient questions and direct inquiries to the appropriate team members when necessary.
- Accurately document patient communications, messages, requests, and follow-up actions.
- Prioritize urgent or time-sensitive inquiries and escalate concerns appropriately.
- Maintain a welcoming, patient-focused experience through clear and empathetic communication.
- Ensure incoming calls and patient requests are handled consistently and promptly.
Dental Insurance Verification & Inquiries (Top Priority)
- Verify patient dental insurance information, eligibility, benefits, and coverage.
- Contact U.S. insurance companies to confirm coverage details and clarify insurance-related questions.
- Review insurance information for accuracy and completeness before scheduled appointments.
- Assist patients with general questions regarding their insurance information and verification status.
- Identify missing, inconsistent, or outdated insurance details and coordinate necessary corrections.
- Document verification results, payer communications, and outstanding insurance concerns.
- Follow up with insurance representatives when additional information or clarification is needed.
- Communicate insurance-related findings to the appropriate practice team members.
- Support efficient patient processing by ensuring insurance information is properly verified and documented.
Patient Scheduling & Appointment Coordination (Top Priority)
- Schedule, confirm, reschedule, and manage patient appointments.
- Verify patient information and ensure scheduling records are accurate and updated.
- Coordinate appointment availability according to the practice's operating schedule.
- Assist patients with appointment inquiries, scheduling changes, and general scheduling concerns.
- Maintain organized appointment records and communicate relevant updates to the in-office team.
- Help prevent scheduling conflicts and ensure efficient patient flow.
- Follow established scheduling procedures to support smooth daily operations.
Administrative & Practice Support
- Provide general administrative and virtual front-desk support as needed.
- Maintain accurate patient records, call documentation, insurance verification details, and scheduling information.
- Assist with organizing administrative tasks and tracking outstanding patient requests.
- Communicate regularly with the dentist and in-office staff regarding patient inquiries and pending tasks.
- Use practice management and team communication platforms to maintain accurate records and coordinate daily activities.
- Manage multiple responsibilities while maintaining attention to detail and service quality.
- Follow established practice procedures, confidentiality standards, and HIPAA requirements.
- Take ownership of assigned responsibilities and provide timely, accurate updates on completed and pending tasks.
Top 3 Priorities
1. Patient Calls & Reliable Phone Coverage
Serve as a dependable virtual receptionist by answering incoming calls that the in-office team cannot accommodate. Ensure patients receive timely assistance during regular practice hours and designated periods when the physical office is closed.
2. Dental Insurance Verification & Coverage Inquiries
Accurately verify patient insurance information, eligibility, and benefits. Communicate directly with U.S. insurance providers to confirm coverage, resolve questions, and support efficient patient processing.
3. Patient Scheduling & Appointment Management
Manage patient scheduling, appointment changes, and information verification to maintain organized calendars, minimize scheduling issues, and support a positive patient experience.
What Success Looks Like
A successful Dental Patient Coordinator consistently demonstrates:
- Reliable and timely handling of incoming patient calls.
- Consistent phone coverage during assigned hours, including periods when the practice is closed.
- Accurate verification and documentation of dental insurance information.
- Effective communication with insurance representatives to clarify coverage questions.
- Organized and accurate patient scheduling and appointment management.
- Professional, friendly, and empathetic patient interactions.
- Prompt responses to inquiries and timely escalation of unresolved concerns.
- Strong attention to detail when handling patient records and administrative tasks.
- Dependable attendance, responsiveness, and follow-through on assigned responsibilities.
- Ability to manage calls, insurance verification, and scheduling without compromising quality.
- Effective collaboration with the dentist and in-office team.
- Consistent adherence to patient confidentiality and practice procedures.
Tools & Platforms
- Archy: Dental practice management software for patient records, scheduling, and administrative workflows.
- Slack: Internal team communication and coordination.
Requirements
Required Skills & Experience
Dental & Healthcare Experience
- Previous professional experience working in a U.S. dental practice or healthcare setting.
- Familiarity with dental practice operations, patient-facing administrative workflows, and relevant terminology.
- Demonstrated experience with U.S. healthcare or dental insurance verification processes.
- Ability to understand and verify insurance eligibility, benefits, and coverage information.
- Experience communicating with insurance representatives to resolve coverage questions and verification concerns.
- Understanding of patient confidentiality, HIPAA requirements, and professional healthcare communication.
Phone Handling & Patient Communication
- Excellent verbal and written English communication skills.
- Proven experience handling inbound patient calls in a dental or healthcare environment.
- Ability to communicate clearly, confidently, and professionally over the phone.
- Strong active listening skills and a patient-centered approach to communication.
- Ability to respond to inquiries with professionalism, patience, and empathy.
- Comfortable managing multiple incoming calls, patient requests, and follow-up responsibilities.
- Ability to document phone conversations and communicate important information accurately.
Insurance Verification & Patient Scheduling
- Hands-on experience verifying U.S. insurance eligibility, benefits, and coverage.
- Experience contacting insurance providers to clarify coverage details or resolve inquiries.
- Familiarity with patient scheduling, appointment confirmation, rescheduling, and record verification.
- Ability to maintain accurate patient information and organized scheduling records.
- Strong attention to detail when handling insurance and appointment information.
- Ability to prioritize calls, insurance verification, and scheduling responsibilities efficiently.
Reliability, Organization & Professionalism
- Proven reliability, dependability, and accountability in previous roles.
- Ability to consistently meet assigned responsibilities and maintain dependable attendance.
- Strong organizational, time-management, and multitasking skills.
- Ability to work independently with minimal supervision.
- Proactive in communicating updates, asking questions, and escalating concerns.
- Demonstrated ownership of tasks and commitment to completing work accurately and on time.
- Ability to adapt to changing priorities without compromising patient service.
- Strong work ethic, professionalism, and attention to detail.
- Comfortable collaborating with a remote team and following established procedures.
Preferred Qualifications
- Spanish-English bilingual proficiency (highly preferred, but not required).
- Experience communicating with Spanish-speaking dental or healthcare patients.
- Previous experience as a Dental Receptionist, Dental Patient Coordinator, Dental Virtual Assistant, or Healthcare Administrative Assistant.
- Strong familiarity with U.S. dental insurance plans, terminology, and verification workflows.
- Experience supporting a busy dental front desk or managing high volumes of patient calls.
- Experience using Archy or similar dental practice management software.
- Experience using Slack or similar team communication platforms.
- Previous experience providing remote administrative or receptionist support to a U.S.-based dental practice.
Ideal Candidate Profile
We're looking for someone who is:
- Reliable & Accountable: Consistently follows through on responsibilities, communicates proactively, and can be trusted to work independently.
- Patient-Focused: Creates a welcoming and professional experience for every patient interaction.
- An Excellent Communicator: Confident handling phone calls and explaining information clearly.
- Experienced in Dental Administration: Understands dental practice workflows, patient coordination, and insurance verification.
- Organized & Detail-Oriented: Maintains accurate records and handles scheduling and insurance information carefully.
- Proactive: Identifies outstanding requests, follows up promptly, and addresses concerns before they escalate.
- Adaptable: Comfortable balancing calls, insurance inquiries, scheduling, and general administrative tasks.
- Collaborative: Communicates effectively with the dentist and in-office team.
- Professional & Trustworthy: Respects patient confidentiality, practice policies, and assigned responsibilities.
Basic Requirements
- Must be proficient in speaking and writing clear, professional English.
- Must have relevant experience in dental or healthcare administrative support.
- Must have hands-on knowledge of U.S. healthcare or dental insurance verification.
- Must be able to submit an NBI Clearance and/or Local Police Clearance, or an applicable local police clearance, before onboarding (mandatory).
- Must be available for video meetings with camera on when required.
- Must be available to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.
- Must be dependable, responsive, and capable of managing assigned responsibilities independently.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
