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ClosedPosted 98 days ago

Season Ticket Member Services Assistant

wirtzcorp

Pay
$15 an hour
Where
Rockford, IL, US

This posting closed on 2026-10-23.

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  1. Season Ticket Member Services Assistant4d agoRockford IceHogs · Rockford, IL, US

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. wirtzcorp postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 98 days ago

wirtzcorp median: 1 days open

The posting

Job Title: Season Ticket Member Service Assistant

Department: Revenue Generation, Season Ticket Member Services

Reports To: Manager, Season Ticket Member Services

Location: Rockford IceHogs Office

Hours: Office time approximately 20 hours per week. Schedule varies based on the event and game schedule, including evenings, weekends, and holidays as needed.

Duration: 2026-27 AHL Season (September through April)

Status: Part-Time / Seasonal

# Direct Reports: None

Compensation: $15.00 per hour

The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

Role Summary: The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.

Primary Responsibilities:

  • Support the entire Revenue Generation team and assist fans with inquiries via phone, live chat, text and email.
  • Assist Season Ticket Members with various inquiries and requests including the purchase of single game tickets, game exchanges, and single game relocations and upgrades.
  • Support the member services team and assist with the execution of season ticket member events and gift distribution.
  • Staff the season ticket member service table on game nights and conduct face to face interactions with IceHogs season ticket members to meet their service needs.
  • Support the ticket sales team on game nights by assisting with the execution of game night group experiences.
  • Maintain diligent and real-time Salesforce CRM entries.
  • Other duties and responsibilities as required.

Qualifications & Requirements:

  • Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
  • Superior written and verbal communication skills.
  • Ability to work independently and effectively with others at all management levels.
  • Superior organization and time management skills.
  • Ability to solve problems independently with customized solutions.
  • Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet.? Experience with ticketing systems (Ticketmaster Archtics) is a plus.
  • Passion for sports and hockey.
  • Ability to work nights, weekends, and holidays as event schedule commands.
  • Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
  • Demonstrated aptitude for driving results
  • High attention to detail

The Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong a community presence.

The Rockford IceHogs’ goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.

Posting text belongs to the employer. Removal requests: contact us.

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