Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 hours ago

Customer Support Specialist

Wise416 open roles

Where
Bangkok, Thailand
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support SpecialistWise · Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wise's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Wise postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 46 hours ago

Wise median: 19 days open

The posting

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

Role/Job purpose

A Specialist is a customer support expert who delivers with accuracy and ownership, resolving complex issues for all customers while adapting seamlessly to evolving processes and expectations.

Responsibilities

  • Meet service goals in all the KPIs eg. case resolution, productivity and quality measures across all channels (eg- phone, chat, emails, etc).
  • Communicate clearly and professionally with customers across all channels, adapting tone and style based on customer and context while maintaining composure and professionalism.
  • Take ownership for the resolution of contacts, using critical thinking skills to identify the appropriate responses.
  • Maintain a customer-focused mindset to resolve contacts, using active listening and empathy to understand the unique requirements of each case and tailoring responses to ensure resolution.
  • Understand how to manage and diffuse escalating customer interactions.
  • Manage appropriate escalations to other Servicing teams including KYC, Complaints and PayOps.

Knowledge & Skills

  • Possess advanced knowledge of all our products and processes, including segment specializations for Consumer and Business.
  • Maintain a holistic view of the customer journey.
  • Aligning support provided to customers with the Wise mission.
  • Gain and build knowledge and contribute to the team discussions - sharing ideas and information

Process, Compliance & Improvement

  • Follow the set guidelines while handling data security procedures across all channels.
  • Keep records of customer interactions according to company standards by following the standardized case handling processes.
  • Identify opportunities to improve processes and escalate appropriately.
  • Comply with the company values and Code of Conduct.

Team Collaboration & Professional Development

  • Communicate clearly and professionally with fellow Wisers.
  • Have a feedback mentality, being able to give and receive feedback in a constructive manner.
  • Provide peer-to-peer support to help colleagues resolve cases where appropriate.
  • Accountable for their own development with the support of Wise’s professional development infrastructure in line with the Career Map.
  • Identify the appropriate routes to escalate and share feedback within and across teams.
  • Build foundation for advancement into Senior Specialist or Team Lead roles.

Qualifications

1. Experience:

a. Has a minimum three year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.

b. Experience working across multiple channels (phone, chat, email)

2. Adherence: Proven track record of meeting quality standards in a contact centre role.

3. Language: Fluent in Thai and proficient in English.

4. Communications: Strong communications skills and empathy, with the ability to manage difficult conversations with customers.

5. Flexibility:

a. Flexibility in working hours/shifts (morning, day, weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices

b. Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.

6. Mindset:

a. Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.

b. Great fit to our values and company culture.

c. Able to keep up with constant change, patient, and flexible.

d. Willingness to use emerging technology where appropriate

7. Feedback:

Open to feedback and coaching, with a clear desire for continuous improvement.

8. Security: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

9. Inclusivity: Commitment to fostering an inclusive and diverse work environment

10. Compliance:

a. Must be legally authorized to work in the assigned location.

b. Required to complete successful background screening.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Wise's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Wise's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Wise's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.