The posting
Job Description
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
I. Job Summary
This Waste Management Compactor Solutions position is responsible for the supervision, communication and resolution of escalated Vendor Service Performance Issues, Vendor Billing Invoice discrepancies and Vendor Service Interruptions under the general supervision of the Vendor Relations Manager.
II. Essential Duties and Responsibilities
- Supervise production within department, i.e. scheduling work, load balancing and prioritizing projects to ensure all deadlines are met
- Mentor, Coach and evaluate performance of for both Exempt and Non-Exempt employees
- Manages staff to ensure that all pre-established metrics are being met by both individuals and by the greater team, using standards of performance to measure against.
- Acts as the escalation point for issue resolution and communicates cross functionally as required.
- Ensures all SOX Controls are being followed and adhered to.
- Identify Opportunities for continuous improvement
- Performs on-call duties on a rotating schedule.
- Assist as necessary with the onboarding process of new vendors.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited).
- 3 years of prior work experience (in addition to education requirement).
B. Preferred Qualifications
- Basic Excel, Word Skills, Microsoft Suite
- Ability to work in and/or back up all incoming repair queues within the department. Assist with dispatch when needed.
- Excellent verbal, written, and analytical skills
- Ability to multitask and to react well under pressure and treats others with respect
- Identifies and resolves problems in timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others
- Balances team and individual responsibilities and helps build position team spirit IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The expected base pay range for this hybrid position is $68,400-$82,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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About Us
ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.



