Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 309 days ago

Support Associate

Wolt - English218 open roles

Where
Bucharest, Romania
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport AssociateWolt - English · Bucharest, Romania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wolt - English's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Wolt - English postings stay open a median of 5 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 309 days ago

Wolt - English median: 5 days open

The posting

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

⭐ Join Wolt as a Romanian Speaking Support Associate! ⭐

Represents the company in relations with its customers, partners and courier partners.

💙 What you’ll be doing

We’re currently looking for full-time/part-time Support Associates to join our team in Romania! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, venues and courier partners.

Day-to-day in this role you’ll::

  • Handling our 24/7 customer, venue partner and courier partner support together with the team;
  • Communicating with customers via live chat or over the phone;
  • Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations;
  • Developing our customer, venue partner and courier partner support together with the team;

🌟 What We’re Looking For

  • It’s a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week;
  • You have great communication skills with a personal touch, and a customer team-oriented mindset;
  • You are a fast learner and attentive to both small details and the bigger picture;
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions
  • Simultaneously and effortlessly determine which take priority;
  • You are fluent in Romanian language and you have professional working proficiency in English.

🎁 What You’ll Get by Joining Us

  • Medical subscription- Regina Maria;
  • Meal tickets;
  • Monthly budget for sports activities;
  • Bookster & Hillo;
  • Extra days off;
  • This role is structured to allow for full remote work, providing flexibility and convenience for the right candidate;
  • Within the role, you can choose a work schedule of 4,6, or 8 hours per day, based on your preference;

Next steps

You will take part in a group interview together with our recruiter. During the interview, you’ll have the opportunity to tell us why you’re a good fit for our role, and we’ll go through an exercise based on a situation we often encounter in customer service. Afterwards, you’ll receive feedback by email.

🚀 Ready to Apply?

We’d love to meet you!

👉 Simply apply online.

Join us and be part of a team that’s shaping the future of support at Wolt! 💙

Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted. 😊

------------------------------------------------------------------------------------------------------------------------------------------------------

Reprezintă compania în relația cu clienții, partenerii și curieri parteneri.

Ce vei face

Căutăm în prezent Support Associates (full-time/part-time) pentru a se alătura echipei noastre din România! În echipa de Suport nu există o zi „tipică”, iar pentru a avea succes în rolul de Support Associate trebuie să fii motivat(ă), creativ(ă) și să ai excelente abilități interpersonale și de construire a relațiilor, pentru a putea oferi suport clienților, restaurantelor/partenerilor și curierilor noștri.

Activitățile tale zilnice vor include:

  • Gestionarea, împreună cu echipa, a suportului 24/7 pentru clienți, partenerii locali (restaurante/venue partners) și partenerii curieri;
  • Comunicarea cu clienții prin chat live sau telefonic;
  • Răspuns simplu și clar la întrebările și solicitările clienților, ale partenerilor (restaurante/venue partners) și ale curierilor, găsind soluții care să le depășească așteptările;
  • Dezvoltarea serviciilor de suport pentru clienți, parteneri și curieri, împreună cu echipa.

Așteptările noastre

  • Este un rol bazat pe ture, astfel că trebuie să poți lucra dimineața, noaptea și în weekend – suntem deschiși 7 zile pe săptămână;
  • Ai abilități excelente de comunicare, cu o notă personală, și o atitudine orientată către client și lucru în echipă;
  • Înveți repede și ești atent(ă) atât la detalii, cât și la imaginea de ansamblu.
  • Multitasking-ul este punctul tău forte și ești pregătit(ă) să gestionezi simultan mai multe interacțiuni, stabilind ușor care sunt prioritare;
  • Vorbești fluent limba română și ai cunoștințe de limba engleză la nivel profesional.

Ce oferim

  • Abonament medical la Regina Maria;
  • Tichete de masă;
  • Buget lunar pentru activități sportive;
  • Acces la Bookster;
  • Zile libere suplimentare;
  • Acest rol permite lucrul în regim full remote, oferind flexibilitate și comoditate pentru candidatul potrivit;
  • În cadrul acestui rol, poți alege un program de lucru de 4, 6 sau 8 ore pe zi, în funcție de preferințele tale.

Următorii pași

Vei participa la un interviu de grup, alături de recrutorul nostru și un team leader, care va avea rol de observator. În timpul interviului, vei avea ocazia să ne spui de ce consideri că ești potrivit(ă) pentru acest rol și vom parcurge împreună un exercițiu bazat pe o situație pe care o întâlnim frecvent în activitatea de customer service. Ulterior, vei primi feedback prin e-mail.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Wolt - English's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Wolt - English's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Wolt - English's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.