The posting
This is a Regular Full-Time opportunity (Replacement) Day shifts 8:00PM to 4:00PM An exciting opportunity as a Regular Full-Time, Health Records Clerk exists in the Women’s College Academic Family Health Team (WCAFHT), reporting to the Executive Director, WCAFHT and Environmental Health Clinic. The Women’s College Academic Family Health Team is one of the largest Family Practice Units within the Department of Family and Community Medicine with over 40 staff Physicians, interprofessional team, administrative and support staff.
Summary of Duties, but not limited to:
Manage incoming patient records and reports from all incoming sources including manual, post mail, electronic fax, analog fax, and Hospital Report Manager (HRM) Maintain accurate patient records by categorizing and uploading reports to the appropriate patient chart Perform quality assurance of scanned documents to ensure accuracy and legibility of patient’s legal health record Retrieve, deliver and upload paper reports to and from internal WCH departments Communication with clinicians to alert them of uploaded records for follow up Perform administrative functions including scanning, faxing, responding to electronic and telephone inquiries and requests from the clinical team Ensure accuracy of patient record uploads into the chart Promote teamwork and co-operation among team members Continuous communication with team members of the Centre
Quality Assurance processes in Health Records and overall Family Practice Health Centre, where applicable:
Assist with and maintain high-quality data entry and integrity with respect to electronically scanning, categorizing and posting medical reports into the Electronic Medical Records (EMR), Practice Solution Suite (PSS) Assist with data management and quality processes Assist with preventative care maintenance process Assist with and coordinate data quality and integrity of secretarial input of medical reports into PSS/EMR Aide coworkers to solve problems and develop solutions to day-to-day issues with the correct technical knowledge Cooperation in executing policies of Centre and the Hospital with respect to the PSS/ EMR systems Follow accepted policies and practice as established by the department and the Hospital Control waste and inefficient use of resources Access Hospital PSS/EMR Systems to obtain chart numbers for inactive patients Modify and update patient demographic information in Hospital PSS/EMR System as required Recommend merger of charts when duplicate charting is discovered
Patient Reports:
Investigate unmatched patient reports and incoming letters from other hospitals and external physicians, and redirect them to the correct department and/or location Investigate missing patient reports, labs or correspondence by utilizing a variety of systems such as PSS, system, Coral viewer, PRO, Connect GTA, Sunnybrook PCS, etc. Correspond professionally with patients and internal and external partners Respond to telephone inquiries and perform general clerical duties Answer general telephone inquiries from both internal and external sources Respond to telephone and electronic requests for charts from Teams Order/request clerical supplies for the department when needed using established processes As a role model and champion, you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
The responsibilities described above are representative and are not to be construed as all-inclusive.
Qualifications
High School Diploma is required
Certified Health Information Management (CHIM) professional, preferred Experience working in a Health Records Department, Clinic or Hospital, an asset Experience working with Health Information departmental systems related to Chart Tracking, Chart Locator, and Scanning Experience with hospital EMR, preferably PSS Commitment to comply with regulations governing privacy and confidentiality of personal health information Ability to work as part of a team in a fast-paced environment Excellent communication, problem solving and customer service skills Proven attendance and punctuality required
Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
