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Open nowPosted 132 days ago

Consultant – Amazon Connect & CX Platforms (m/f/d)

Woodmark Consulting GmbH14 open roles

Where
Germany
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Your applicationOpen nowConsultant – Amazon Connect & CX Platforms (m/f/d)Woodmark Consulting GmbH · Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Woodmark Consulting GmbH's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 132 days ago

The posting

We make the world better with data

Die Woodmark Consulting GmbH gehört zu den führenden deutschen IT-Beratungsunternehmen für AI, Data & Analytics. Wir begeistern Menschen durch unsere Leidenschaft für Daten & Innovation. Das Leben unserer Werte Respekt, Offenheit, Vertrauen und Fürsorge sorgt für eine ausgezeichnete Unternehmenskultur und ist die Basis unseres Erfolgs.

Nutze auch du deine Leidenschaft für Daten & Innovation und erschließe mit uns deren Potenzial. So schaffen wir gemeinsam einen Mehrwert für Kunden, Gesellschaft und Umwelt.

Was dich bei uns erwartet

Du möchtest nicht nur Systeme implementieren, sondern aktiv ein neues Geschäftsfeld mitgestalten? Dann baue mit uns die nächste Line of Business bei Woodmark auf.

Als Consultant (w/m/d) im Bereich Amazon Connect & CX Platforms arbeitest du an der Schnittstelle von Kundenservice, Cloud-Technologie und Daten. Gemeinsam mit unserem Team entwickelst du moderne, cloud-native Customer-Service-Lösungen und machst Kundeninteraktionen erstmals wirklich nutzbar.

Dabei geht es nicht nur um Contact Center, sondern darum, wie aus jeder Kundeninteraktion wertvolle Daten und bessere Entscheidungen entstehen.

Deine bunte Aufgabenpalette

  • Implementierung und Konfiguration von Amazon Connect (Contact Flows, Routing, IVR)
  • Entwicklung und Integration von cloud-native Contact Center Lösungen auf AWS
  • Anbindung von Drittsystemen (CRM, Ticketing, Datenplattformen) über APIs und Events
  • Mitarbeit bei der Architektur und dem Design von CX-Plattformen
  • Aufbau von Omnichannel-Lösungen (Voice, Chat, Messaging)
  • Analyse von Kundenanforderungen und Übersetzung in technische Lösungen
  • Identifikation von Automatisierungs- und Data-Use-Cases im Kundenservice
  • Mitarbeit in Projekten von der Idee bis zum produktiven Betrieb

Das hast du auf Lager

Technische Must-Haves

  • Erste praktische Erfahrung mit Amazon Connect oder vergleichbaren Contact Center Technologien
  • Gute Kenntnisse in AWS (z. B. Lambda, DynamoDB, S3, CloudWatch)
  • Erfahrung mit APIs und Integrationen (REST, Webhooks, event-basiert)
  • Grundverständnis von cloud-nativen Architekturen
  • Erfahrung im Umgang mit Omnichannel-Kommunikation (Voice, Chat, etc.)
  • Verständnis von Datenflüssen und Systemintegration

Nice-to-Haves

  • Erfahrung mit Amazon Lex (Chatbots / Voicebots)
  • Kenntnisse in Python oder Node.js (z. B. für Lambda)
  • Integration von CRM-Systemen (z. B. Salesforce, Zendesk)
  • Grundkenntnisse in Telefonie (SIP, PSTN)
  • Verständnis von Data & Analytics (z. B. Data Lakes, BI)
  • Erfahrung mit Infrastructure as Code (z. B. Terraform)

Was du darüber hinaus mitbringst

  • Interesse an der Verbindung von Technologie, Daten und Kundenservice
  • Fähigkeit, komplexe Anforderungen strukturiert zu analysieren
  • Hands-on-Mentalität und Spaß daran, Dinge praktisch umzusetzen
  • Freude an der Zusammenarbeit mit Kunden und interdisziplinären Teams
  • Motivation, ein neues Thema aktiv mit aufzubauen und voranzutreiben
  • Fließende Deutschkenntnisse (C1) in Wort und Schrift
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