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Open nowPosted 19 hours ago

Temporary CRM Business Lead

WoodmenLife32 open roles

Where
WoodmenLife Home Office, 1700 Farnam Street, Omaha, Nebraska, United States of America
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Your applicationOpen nowTemporary CRM Business LeadWoodmenLife · WoodmenLife Home Office, 1700 Farnam Street, Omaha, Nebraska, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on WoodmenLife's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. WoodmenLife postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 19 hours ago

WoodmenLife median: 20 days open

The posting

Temporary CRM Business Lead

Help shape how CRM creates value across WoodmenLife.

WoodmenLife is looking for a Temporary CRM Business Lead to provide business leadership and ownership for our Customer Relationship Management (CRM) capability. This role will help ensure CRM is more than a technology platform by shaping it into a strategic business capability that strengthens sales effectiveness, member engagement, service delivery, productivity, and growth.

As CRM Business Lead, you will connect business strategy, user needs, and execution. You will work with Sales, Marketing, Operations, Customer Service, Agile teams, and other areas to establish CRM priorities, shape the strategic roadmap, drive adoption, and ensure our CRM investments deliver measurable business value.

What You'll Do

Lead the business strategy, vision, and roadmap for CRM.

Serve as the primary business lead connecting business stakeholders, end users, and agile teams.

Translate business needs and user feedback into clear requirements, capabilities, and priorities.

Manage and prioritize the CRM business roadmap and backlog based on business value, strategic alignment, user needs, and organizational capacity.

Partner with project management, business analyst and agile teams through the requirements design, development, testing, implementation, and ongoing enhancement of CRM capabilities.

Identify opportunities to simplify and improve business processes through CRM, automation, AI, analytics, and other emerging capabilities.

Partner with Sales Management to drive CRM adoption and business readiness, helping sales teams effectively incorporate CRM into their daily work.

Strengthen capabilities such as lead management, sales productivity, member insights, customer service, and book-of-business management.

Use data, analytics, and user feedback to continually improve CRM capabilities and the user experience.

Establish effective CRM business governance, including priorities, decision rights, stakeholder engagement, and accountability.

Develop business cases and recommendations for future CRM investments and communicate progress, outcomes, risks, and opportunities to leadership.

Partner with appropriate stakeholders to ensure CRM capabilities meet privacy, security, regulatory, compliance, and data governance requirements.

What We're Looking For

Bachelor’s degree preferred; equivalent experience will be considered

10+ years of progressive experience in strategic initiative execution, business transformation, product ownership, customer experience, business analysis, digital enablement, or a related field.

Life insurance, financial services, or other regulated-industry experience preferred.

Experience providing business ownership or leadership for an enterprise CRM platform or other large-scale business technology capability.

Demonstrated ability to develop strategic roadmaps, define business requirements, prioritize capabilities, and partner effectively with cross-functional teams.

Strong understanding of CRM capabilities and user adoption.

Experience leading business process improvement and organizational change.

Strong analytical and critical thinking skills with the ability to translate data and insights into practical business recommendations.

Demonstrated ability to influence and align stakeholders across multiple areas of an organization.

Excellent communication, presentation, facilitation, and relationship-building skills.

Ability to develop effective presentations and proposals.

Experience developing business cases and conducting cost-benefit analyses.

Demonstrated ability to build effective relationships and work collaboratively with external vendors and strategic partners.

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