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Open nowPosted 13 days ago

SAP Application Support Specialist- Bilingual (Korean/ English)

Woongjin, Inc74 open roles

Where
Plano, TX, United States
Work mode
On site
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Your applicationOpen nowSAP Application Support Specialist- Bilingual (Korean/ English)Woongjin, Inc · Plano, TX, United States

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Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.1%14 days
  5. 34.4%30 days
This job: posted 13 days ago

The posting

Company Description

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours

Job Description

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities:

  • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
  • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
  • Review source code and system configurations to assist in root cause identification.
  • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
  • Document all customer interactions, issue details, and resolutions in accordance with established procedures.
  • Communicate technical findings clearly and professionally to both technical and non-technical audiences.
  • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications

  • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
  • Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
  • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
  • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
  • Understanding and experience in system development lifecycle preferred
  • Demonstrated ability to interpret and analyze complex source code and technical documentation.
  • Strong analytical, diagnostic, and problem-solving abilities required.
  • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
  • High degree of professionalism, accountability, and customer service orientation required.
  • Prior experience in client-facing roles preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*****NO C2C******

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