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Open nowFirst seen 30 hours ago

Data Conversion Analyst (Remote)

work from home job118 open roles

Where
Portland, Oregon, United States, Remote
Work mode
Remote
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Your applicationOpen nowData Conversion Analyst (Remote)work from home job · Portland, Oregon, United States, Remote

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 30 hours ago

The posting

Responsibilities

100% Remote

Responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

  • Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for Operations
  • Analyze lost productivity within our BPO vendors and estimate budgetary impacts
  • Compile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficiencies
  • Own agent performance scorecards, published monthly, to assist management with performance management
  • Track overtime from a productive and budgetary perspective and forecast expected monthly expense and requirements
  • Present weekly staffing changes and assist in determining staffing needs to meet operational goals
  • Assist with labor requirement forecasting and make recommendations on the timing of staff additions based on historical behaviors
  • Perform frequent ad hoc reporting on demand to assist Operations management with decision making

Qualifications

  • 3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
  • Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field.
  • Ability to mine data, compile and manipulate in multiple systems/programs and analyze results
  • SQL (Snowflake)
  • R
  • Looker
  • PowerBI
  • Python
  • Ability to create effective presentations for management.
  • Excellent communication skills
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