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Open nowPosted 683 days ago

Académie de support Genetec / Genetec Support Academy

Workable (global search)109,826 open roles

Where
Montreal, QC, Canada
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Your applicationOpen nowAcadémie de support Genetec / Genetec Support AcademyWorkable (global search) · Montreal, QC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 683 days ago

Workable (global search) median: 2 days open

The posting

La dynamique de votre équipe :

Cherchez-vous à lancer votre carrière en support technique, mais n'avez pas toutes les compétences techniques nécessaires? L'Académie de support Genetec est un programme d'avancement de carrière conçu pour les personnes intéressées à rejoindre notre équipe de support technique de niveau 1. Participez à notre programme de formation complet qui vous permettra d'accéder facilement à un rôle gratifiant et stimulant !

Notre équipe de support technique travaille avec les clients de Genetec pour dépanner et résoudre les problèmes liés aux produits reçus par téléphone, par le biais du chat en ligne ou par courriel. Joignez-vous à notre équipe collaborative pour profiter d'occasions d'avancement professionnel et avoir un impact positif sur le quotidien de nos clients.

Votre journée en un coup d'oeil :

  • Améliorez vos compétences techniques grâce à un programme de formation officiel couvrant des concepts tels que l’administration de Windows, les réseaux, les bases de données, la virtualisation et le Cloud, la cybersécurité et plus encore
  • Participez à des réunions virtuelles, des formations et des ateliers dirigés par un formateur technique expérimenté
  • Travaillez avec des technologies avancées et innovantes dans le secteur de la sécurité physique
  • Obtenez votre certification sur les produits offerts par Genetec pour approfondir vos connaissances

Ce qui fait de vous un excellent candidat :

  • Excellentes compétences en communication en français et en anglais, d’autres langues étant un atout
  • Esprit analytique et capacité à travailler avec confiance et professionnalisme dans un environnement dynamique
  • Être passionné par la technologie, débrouillard et doté d’une approche empathique

Un atout si vous avez :

  • Expérience avec les systèmes de billets
  • Expérience de travail dans le traitement des appels des clients
  • Compréhension des bases de l’électronique et de l’électricité

Voilà ce que nous offrons !

  • Régime de rémunération attrayant
  • Programme de remboursement des frais de formation
  • Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
  • Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
  • Café gratuit à volonté
  • Espace de stationnement gratuit pour tous les employés
  • Centre d’entraînement sur place

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

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Your team’s dynamic:

Are you looking to jump-start your technical support career but don’t have all the technical skills required for the job? The Genetec Support Academy is a career advancement program designed for individuals interested in joining our level 1 Technical Support team. Join our comprehensive training program that will help you easily transition into a rewarding and challenging role!

Our Technical Support team works with Genetec customers to troubleshoot and resolve product-related issues received over the phone, via online chat, or by email. Join our collaborative team to advance your career and make a positive impact on the day-to-day of our customers.

Your day at a glance:

  • Develop your technical skills through a formal training program that covers the following concepts: Networking, Windows Administration, Database, Virtualization & Cloud, cybersecurity, and more
  • Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
  • Work with innovative and advanced technologies in the physical security industry
  • Work to obtain your Genetec product certification to deepen your knowledge of Genetec solutions

What makes you a great fit:

  • Excellent communication skills in English and French (additional languages an asset)
  • Ability to work in a fast-paced environment with professionalism and confidence
  • Resourceful people who are passionate about technology

An asset if you have:

  • Experience with ticketing systems
  • Experience handling customer calls
  • Understanding of electronics and electricity basics

Let’s talk perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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