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Open nowPosted 40 days ago

Account Champion

Workable (global search)108,016 open roles

Where
Bolingbrook, IL, United States
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Your applicationOpen nowAccount ChampionWorkable (global search) · Bolingbrook, IL, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 40 days ago

Workable (global search) median: 7 days open

The posting

The Role

At Portless, we don’t just ship packages; we bridge the gap between global brands and their customers. As an Account Champion, you are the "Operational Architect" and heartbeat of our highest-priority accounts. You aren't just a translator; you are the strategic link that ensures North American growth strategy is converted into flawless, scalable execution on the China & Chicago fulfillment floors. You are a Logistics Diplomat—equally at home presenting performance data to executives as you are commanding authority on the warehouse floor.

Key Responsibilities

1. Strategic Liaison & Risk Mitigation

  • Bridge the Strategic Gap: Act as the primary conduit between North American leadership and the China & US FC. You don't just communicate strategy; you influence it by providing the "boots on the ground" reality.
  • The Feedback Loop: Serve as the internal advocate for the merchant. Identify recurring friction points on the floor and partner with CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks.
  • Cultural & Operational Translation: Ensure "unboxing" quality and delivery speed expectations are not just understood, but codified into the local FC’s DNA.

2. Operational Prioritization & Leadership

  • Workload Orchestration: Lead the FC floor in prioritizing daily tasks for Tier 1 & 2 Merchants. You hold the "Michelin Star" standard for our most valuable clients.
  • Dynamic Resource Allocation: Maintain a seat at the table with FC Management to shift labor and resources in real-time based on order volume surges and strategic urgency.
  • SOP & SLA Excellence: Act as the guardian of operational standards. You don’t just follow SOPs; you rewrite them to ensure we are always moving toward a more scalable, "0-to-1" environment.

3. Data Storytelling & Queue Discipline

  • Systems Mastery (Jira & WMS): Own the Jira service queues with 100% "in-system" discipline. Use these tools to ensure every merchant request is tracked and resolved.
  • Data-Driven Diplomacy: Move beyond anecdotal updates. Use throughput data and KPI tracking to prove value to merchants and justify operational changes to leadership.
  • Accountability & Mentorship: Lead and upskill junior FC team members in documentation excellence and time management.

4. Global Communication & Synergy

  • Human-Centric Communication: Drive a culture of "Proactive Transparency." Move beyond automated notifications to provide thoughtful, human updates that build deep trust with North American Account Managers.
  • Cross-Departmental Leadership: Lead initiatives that break down silos between the FC, CS, and Engineering teams to ensure a unified global response to challenges.

Required Qualifications

  • 3+ Years of Experience: Proven track record in fulfillment, cross-border logistics, or account management (3PL experience is a must).
  • Bilingual Capability: Native-level fluency in English and Mandarin is essential. You must be able to negotiate in the boardroom and the warehouse breakroom.
  • Technical Proficiency: Advanced experience with Jira, Slack, ERP, and WMS platforms. Ability to interpret data to find "the story" behind the numbers.
  • Warehouse Expertise: Hands-on experience with non-bonded and bonded warehouse requirements.
  • Leadership Presence: Proven ability to lead diverse teams through high-pressure "Peak Season" environments.

Values & Ways of Working

  • Extreme Ownership: You don't say "that's not my job." You own the package until it’s in the customer's hands.
  • Strategic Boldness: You have the confidence to challenge a process if you know there is a faster, better way to serve the merchant.
  • Precision as Kindness: You understand that in global logistics, a 1% error rate is a failure. You obsess over the details so the merchant doesn't have to.

Ideal Candidate Profile

You are frustrated by "good enough" and move with a sense of purposeful impatience. You understand the grit of a warehouse floor but can speak the language of a North American executive. You are looking for a "tour of duty" that allows you to prove your leadership on a global stage and paves the way for a future in Executive Operations or Global CS Leadership.

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