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Open nowPosted 8 hours ago

Account Coordinator - AU

Workable (global search)107,857 open roles

Where
Kathmandu, Bagmati Province, Nepal
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Your applicationOpen nowAccount Coordinator - AUWorkable (global search) · Kathmandu, Bagmati Province, Nepal
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Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 8 hours ago

Workable (global search) median: 2 days open

The posting

About Blys:

Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.

We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.

This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.

With over 30,000 5-star ratings and a community of 100,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.

Role Overview:

We are seeking a motivated and results-driven Account Coordinator to join our dynamic team. In this role, you will serve as a bridge between clients and providers, ensuring smooth operations and exceptional customer experiences. You will be responsible for managing client relationships, processing bookings, and maintaining a strong connection between our service providers and clients. The ideal candidate is customer-focused, detail-oriented, and passionate about wellness and self-care.

Working Hours: 3:45 AM- 12:45 PM( AU timezone )

Requirements

Responsibilities

  • Make phone calls and respond to emails to assist clients with enquiries, updates, and resolutions.
  • Process and place bookings efficiently, ensuring all details align with client preferences and provider capabilities.
  • Gather client feedback post-service to identify areas of improvement and ensure satisfaction.
  • Maintain strong relationships between clients and service providers, addressing any issues or concerns promptly and professionally.
  • Conduct contact sessions to onboard and engage additional clients, ensuring continued business growth.
  • Regularly update the company’s knowledge base and Help Centre to reflect accurate and relevant information.
  • Work closely with internal teams, including marketing, customer service, and operations, to ensure seamless service delivery.
  • Address client and provider concerns effectively to uphold the company’s service standards.
  • Prepare reports, manage records, and assist with various administrative tasks as required.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience of a minimum of 2 years in account management, customer service, or coordination roles.
  • Excellent interpersonal and communication skills (both written and verbal).
  • Strong organisational and time-management abilities.
  • Proficiency in Google Apps; familiarity with CRM tools is a plus.
  • High level of professionalism, reliability, and problem-solving skills.
  • Ability to work independently and collaboratively in a team setting.

Hiring process & next steps:

If this is you, we want to hear from you!

  • Apply now with your resume and cover letter (strictly no agencies)
  • We’re passionate about wanting to attract the very best, which means a rigorous and competitive hiring process.
  • We aim to find talented team members and work with them for a long time.

Our hiring process is:

  • Review of your application
  • Initial Interview
  • Assessment
  • Final Interview
  • Offer
  • Formalise with a permanent full-time contract and welcome you to Blys!

Benefits

Why you should join Blys

  • Fast-growing global company with excellent growth opportunities
  • Mission-led company - we want to change the world!
  • World-class team - be part of a young and dynamic team of A+ players
  • Rewarding work - interesting & challenging problems to solve
  • Fun & open culture - we love having fun, learning new things and helping each other excel
  • Positive company outlook - well-funded, profitable and growing fast
  • Significant influence on company direction and performance - working closely with an experienced team
  • Competitive remuneration package
  • Balanced work hours
  • Five - day work week
  • Fun team events including company trips
  • A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
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