The posting
Rendever is looking for a motivated Mid Market Account Executive to join our team and collaborate with our growing roster of regional senior living operators. A successful candidate will immediately jump in and take ownership over existing mid market accounts with support from the Client Success team. They will be responsible for cultivating and expanding relationships with regional operator groups, managing these partnerships with a focus on the broader brand (“logos”), as well as supporting the ROI pathway at individual community locations. This person will build and sustain long-term relationships, aiming to maximize client retention and satisfaction while actively identifying growth opportunities that drive revenue. This role requires a strategic perspective to recognize each operator group as a gateway for business expansion, targeting upsell, cross-sell, and partnership growth at the organizational level. Responsibilities include account management, sales execution, and tailored engagement strategies, positioning each account as a valued, long-term partnership that can evolve in alignment with Rendever’s growth objectives.
Key Responsibilities
- Account Expansion Strategy: Identify expansion opportunities across assigned operator groups (~50 per pod).
- Discovery & Proposal Creation: Engage decision-makers, run needs analysis, and prepare proposals for multi-site deployments.
- Deal Execution: Negotiate contracts, secure signatures, and coordinate with the Customer Success Manager for onboarding.
- Pipeline Management: Maintain accurate forecasts and ensure 5× coverage of the quarterly expansion quota.
Customer Retention and Satisfaction
- Develop and implement strategies to enhance satisfaction and loyalty across operator brands, analyzing group-level needs to provide tailored, data-driven solutions.
- Collaborate with the Rendever sales team to streamline onboarding, ensuring consistent engagement across multiple communities within operator groups.
- Design and execute effective customer retention tactics focused on maintaining and expanding brand-level partnerships.
- Identify challenges at both the community and operator levels, positioning Rendever as the ideal system-wide solution.
- Build and nurture long-term relationships with operator brands, focusing on opportunities for logo-based growth.
- Leverage feedback and performance metrics to enhance usage and satisfaction at the brand level.
- Oversee operator group initiatives and growth projects, maintaining focus on strategic account expansion.
- Tailor system usage strategies based on aggregated client feedback and key market insights at the brand level.
- Regularly assess operator needs, using data insights to provide effective, group-based solutions.
- Ensure a high percentage (>70%) of portfolio partners within each operator group are using Rendever systems at least twice per month.
- Maintain a net revenue retention rate of no less than 100% across managed operator groups.
Revenue Generation
- Quota achievement by consistently meeting or exceeding sales targets.
- Ongoing pipeline development, which includes the creation and management of qualified growth opportunities through networking, regional/national conferences, corporate meetings with current partners, cold calls, and inbound leads.
- Sales enablement through the accurate and timely management of all sales activities, pipeline management, and opportunity management within our CRM (HubSpot and Salesloft).
- Identify opportunities for revenue growth within our current partner network, with a specific focus on partners presenting a land and expand opportunity.
- Continuously identify revenue growth opportunities with current clients, through either Rendever’s referral program, upsell opportunities, or expansions. Execute strategies that will grow partnerships and increase revenue streams.
- Cultivate relationships with key stakeholders to understand their needs and align our offerings with their goals.
- Foster insights, provide recommendations, and take a hands-on approach in enhancing account-based marketing strategies within our growth accounts
- Negotiate partnership contracts to maximize revenue growth.
- Utilize project management skills to support client initiatives and growth plans.
- Support partnership groups with regular meetings, calls, product tutorials, and data reporting sessions.
Day to Day
- Maintain a high level of attention to detail in all tasks.
- Manage multiple tasks and competing priorities effectively.
- Stay flexible and responsive to evolving market trends and client needs.
- Analyze customer data to inform strategy and drive performance improvements.
- Possess in-depth knowledge of Rendever's product offerings.
- Create and manage weekly call lists for categorized community partners.
- Exhibit excellent time management skills to meet deadlines and prioritize tasks.
- Communicate effectively, both verbally and in writing, during client interactions.
- Follow up on community requests promptly and other needs related to Community Engagement.
- Generate action items based on insights from Google Alerts and industry news.
- Maintain knowledge of the senior living industry and its trends.
- Exhibit empathy, strong listening, and interpersonal skills in client communications.
- Practice patience when addressing client concerns and challenges.
- Use CRM tools (e.g., HubSpot) for tracking account management activities.
- Maintain a strategic perspective in all account management activities.
- Demonstrate adaptability and resilience in dynamic environments, actively listening to community needs in order to tailor engagement strategies and support growth.
- Approach interactions with authenticity to build trust and inspire Rendever usage
Requirements
- 2-3 years experience working within the senior living industry
- Ability to travel to local, regional, and national meetings
- Maintain CRM data input and cleanliness
- Manage Outbound/Inbound sales prospecting
- Serve as an expert of the Rendever product suite and industry
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
- Stock Option Plan
