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Open nowPosted 271 days ago

Account Manager

Workable (global search)108,016 open roles

Where
Vancouver, BC, Canada
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Your applicationOpen nowAccount ManagerWorkable (global search) · Vancouver, BC, Canada

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 271 days ago

Workable (global search) median: 7 days open

The posting

We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you’ll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset.

Key Responsibilities

  • Onboarding: Design and execute a structured onboarding and activation program tailored to each client’s technical and operational needs.
  • Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.
  • Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones.
  • Client Education: Serve as a trusted advisor, educating clients on Escrow.com’s platform features, integrations, and best practices.
  • Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience.
  • Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends.
  • Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.

Required Qualifications

  • 1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.
  • Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments.
  • Exceptional relationship management and strategic consulting skills.
  • Strong business acumen and the ability to align complex organizations around shared goals.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Demonstrated experience handling and managing high-touch books of business.
  • Track record of meeting or exceeding growth and retention goals.
  • Comfortable working in fast-paced, evolving environments.
  • Familiarity with APIs, SaaS integrations, or technical products.

Nice to Have

  • Experience in digital payments, SaaS, or Fintech.
  • Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software.
  • Knowledge of financial systems, including KYC/AML compliance.
  • Bachelor's degree in Business, Marketing, or a related field.

Success Criteria

  • Partnership-First Mentality: You're committed to doing what’s best for the client and fostering long-term success.
  • Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves.
  • Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues.
  • Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.

Benefits:

  • Competitive Salary with an On Target Earning of $90K per annum
  • This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!
  • Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
  • Weekly end of week lunches with rotating local cuisine
  • Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
  • Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf).

Just when you thought it couldn’t get any better:

  • Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
  • Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.
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