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Open nowPosted 11 days ago

Account Manager

Workable (global search)108,016 open roles

Where
Baghdad, Baghdad Governorate, Iraq
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Your applicationOpen nowAccount ManagerWorkable (global search) · Baghdad, Baghdad Governorate, Iraq

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 days ago

Workable (global search) median: 7 days open

The posting

A leading company in the delivery and logistics industry in Iraq is looking for a data-driven, critical-thinking, and tech-savvy Account Manager to join its Commercial Department.

The Account Manager will play a key role in managing client relationships, improving account performance, and driving customer retention by using data, insights, and strong relationship-management skills.

Key Responsibilities

  • Manage and develop strong, long-term relationships with assigned clients and key accounts.
  • Act as the main point of contact for clients, understanding their needs and ensuring a high level of service.
  • Monitor account performance, customer activity, and key commercial metrics.
  • Analyze account data to identify trends, challenges, opportunities, and areas for improvement.
  • Develop and implement strategies to improve customer retention and account growth.
  • Proactively identify potential client issues and coordinate with internal teams to resolve them.
  • Prepare regular account performance reports and provide data-driven recommendations.
  • Work closely with Operations, Customer Service, Sales, and other relevant departments to ensure smooth service delivery.
  • Track and follow up on client requests, issues, and action plans.
  • Use CRM and other digital tools to manage account information, activities, and performance.
  • Support commercial initiatives aimed at increasing customer satisfaction, retention, and revenue.

Requirements

  • Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or similar commercial role.
  • Strong analytical and data-driven approach to account management and decision-making.
  • Excellent critical-thinking and problem-solving skills.
  • Strong communication, negotiation, and relationship-management skills.
  • Comfortable working with CRM systems, reporting tools, and digital platforms.
  • Ability to analyze data and translate insights into practical business actions.
  • Strong organizational and time-management skills.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Commercial awareness and a strong understanding of customer retention principles.
  • Previous experience in the delivery, logistics, e-commerce, or technology industry is preferred.
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