The posting
ABOUT EIP
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.
Position Description
EIP is seeking a highly motivated Account Manager to support our client in Rochester, New York. In this role, you will work directly with commercial and industrial customers to help them understand, pursue, and complete energy efficiency projects through non-residential energy efficiency programs.
The Account Manager will play a critical role in building relationships with customers and guiding them through the program process, from initial engagement through project development and participation. This includes helping customers understand program offerings, coordinating with engineering and program teams, communicating recommendations, supporting project follow-up, and helping move opportunities toward implementation.
The Account Manager will work closely with the engineering, outreach, and program operations teams to ensure customers receive responsive, high-quality support and a strong overall program experience. This role reports to the EIP Program Manager and serves as an important link between the customer and the program delivery team.
Objectives of this Role
- Customer Guidance: Support commercial and industrial customers in understanding and accessing program offerings so they can pursue energy efficiency improvements in their facilities.
- Relationship Management: Build and maintain strong relationships with building owners, facility managers, operators, contractors, and other stakeholders involved in project decision-making.
- Project Advancement: Help move customer opportunities through the program pipeline by supporting follow-up, coordinating next steps, and encouraging project implementation.
- Program Education: Clearly communicate program offerings, incentive opportunities, and the benefits of energy efficiency improvements to customers and stakeholders.
- Service Coordination: Coordinate with engineering and program staff to ensure customers receive timely, organized, and effective support throughout the process.
- Data and Tracking: Maintain accurate records of customer interactions, project status, and participation activity to support reporting and performance management.
- Team Collaboration: Work closely with internal teams to align customer engagement efforts with program goals and deliver a seamless customer experience.
Daily and Monthly Responsibilities
- Manage Customer Relationships: Build and maintain relationships with commercial and industrial customers, trade allies, and other stakeholders to support program participation and long-term engagement.
- Guide Customers Through the Program: Provide one-on-one support to customers, helping them understand available services, program requirements, energy-saving opportunities, and recommended next steps.
- Coordinate with Engineering Staff: Work with engineers and technical staff to communicate audit findings, project recommendations, and potential pathways for implementation in a clear and practical way.
- Advance Project Opportunities: Follow up with customers on identified opportunities, track progress, address questions, and help move projects from interest to action.
- Support Service Delivery: Coordinate scheduling, follow-up, and communication related to energy assessments, technical assistance, and other program services.
- Maintain Accurate Records: Document customer interactions, project status, outreach activities, and program milestones in CRM and other tracking systems.
- Participate in Outreach and Events: Support workshops, webinars, meetings, trade events, and other engagement activities that promote program awareness and customer participation.
- Gather Customer Feedback: Collect information from customers regarding barriers, interests, and service experience to help improve program delivery and customer satisfaction.
- Collaborate Across Teams: Coordinate with outreach staff, engineers, program managers, and administrative staff to ensure aligned communication and smooth program execution.
- Report on Progress: Provide updates on account activity, pipeline status, customer engagement, and project progress to program leadership.
Required Qualifications
- Education: Bachelor’s degree in business, marketing, communications, environmental studies, energy, or a related field; or equivalent relevant experience.
- Experience: At least 3 years of experience in account management, customer relationship management, sales, outreach, program delivery, or a related client-facing role, preferably in energy efficiency, utilities, clean energy, or a related field.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain program offerings and technical concepts clearly and persuasively.
- Relationship Building: Proven ability to establish and maintain productive relationships with customers and stakeholders across a range of sectors.
- Organization and Follow-Through: Strong organizational skills and attention to detail, with the ability to manage multiple customer accounts and priorities effectively.
- Customer Service Orientation: Demonstrated ability to provide responsive, professional, and solutions-oriented support to customers.
- Technology Skills: Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, and other customer or project tracking tools.
- Mission Alignment: A strong commitment to sustainability, energy efficiency, and delivering high-quality service.
Preferred Qualifications
- Industry Experience: Experience working in utility-sponsored energy efficiency programs, demand-side management, clean energy, or a related field.
- New York Utility Program Experience: Experience with New York State utility energy efficiency programs, including NYSEG Energy Manager Program (EMP), NYSEG Retro-Commissioning (RCx), or similar utility programs, and familiarity with the New York State Technical Resource Manual (TRM).
- Commercial Customer Experience: Experience working with commercial, industrial, institutional, healthcare, education, or public sector customers.
- Technical Familiarity: General understanding of building systems, energy efficiency opportunities, incentives, or project implementation processes.
- Trade Ally Experience: Experience working with contractors, consultants, vendors, or trade ally networks.
- Local Market Knowledge: Familiarity with Rochester, the Finger Lakes region, and the broader New York State energy efficiency market, including the needs of non-residential customer segments.
WE OFFER
- Competitive base salary ($70,000-$85,000) commensurate with experience and qualifications.
- Performance-based bonus tied to individual and company performance.
- 401(k) retirement savings plan with employer match.
- Comprehensive health, dental, vision, life, and disability insurance.
- Paid vacation, sick time, and holidays.
- Professional development and training opportunities.
- A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.
Join us!
At EIP, your work will directly support the growth of a mission-driven firm advancing equitable clean energy solutions across the country.
Energy Infrastructure Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This is a hybrid position based in Rochester, New York, with in-office and remote flexibility. Employees are required to be in the office at least three days per week: Tuesday, Wednesday, and Thursday.
EIP does not offer visa sponsorship for this position.
