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Open nowPosted 6 days ago

AI Solutions Architect - CRM & AI Integration

Workable (global search)108,016 open roles

Where
Bengaluru, KA, India
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Your applicationOpen nowAI Solutions Architect - CRM & AI IntegrationWorkable (global search) · Bengaluru, KA, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 6 days ago

Workable (global search) median: 7 days open

The posting

This role is for one of Weekday’s clients)

Min Experience: 15+ years Location: Pune, Bengaluru JobType: full-time

We are seeking an experienced AI Solutions Architect to lead the design and delivery of AI-enabled CRM solutions. This role sits at the intersection of business strategy, CRM platform architecture, and applied AI — requiring someone who can partner effectively with business stakeholders, Microsoft, and internal architecture teams to deliver scalable, enterprise-grade solutions.

The ideal candidate brings deep hands-on experience with Microsoft Dynamics 365, combined with a strong understanding of AI/ML architecture and how it can be embedded into CRM and sales workflows. Candidates without direct Dynamics experience but with strong Sales AI expertise (conversation intelligence, AI-driven sales tools, forecasting/scoring engines) will also be considered.

Requirements

Key Responsibilities

  • Partner with business stakeholders to translate strategic goals into CRM + AI architecture.
  • Act as the primary technical liaison with Microsoft, aligning on platform capabilities and roadmap.
  • Collaborate with enterprise architecture teams to ensure compliance with standards, security, and integration patterns.
  • Design and oversee delivery of AI-driven CRM capabilities, including:
  • AI-powered lead scoring and prioritization.
  • Conversational AI / Copilot integrations.
  • Generative AI for customer insights (Azure OpenAI Service).
  • Intelligent sales forecasting (Azure Machine Learning pipelines).
  • Next-best-action recommendations for sales/service reps.
  • Customer 360 / unified data architecture across Dynamics 365, Power Platform, Dataverse, and external systems.
  • AI-assisted customer service (case routing, sentiment detection, resolution suggestions).
  • Agentic workflows orchestrated via Dynamics 365, Power Automate, and Azure AI services.
  • Define architecture patterns, data flows, and governance standards for secure, scalable AI solutions.
  • Lead technical design sessions and produce clear architecture documentation.
  • Evaluate build-vs-buy trade-offs between native CRM AI features and custom AI/ML development.
  • Guide implementation teams through delivery, testing, and rollout.

Required Qualifications

  • 15+ years of overall IT experience, with strong CRM platform expertise.
  • Hands-on experience with Microsoft Dynamics 365 (preferred).
  • Proven track record architecting and deploying AI/ML solutions in enterprise applications.
  • (If Dynamics 365 not present) Demonstrated Sales AI experience — conversation intelligence, predictive scoring, forecasting tools.
  • Strong knowledge of enterprise data architecture, integration patterns, and governance.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Microsoft certifications (Dynamics 365, Azure AI Engineer, Power Platform).
  • Hands-on with Microsoft’s AI stack: Copilot Studio, Azure OpenAI Service, Power Platform AI Builder, Dataverse.
  • Familiarity with enterprise architecture frameworks (e.g., TOGAF).
  • Experience with Power Automate and low-code/no-code orchestration tools.
  • Background in sales or customer service operations.

Must-have skills

CRM Integration, Microsoft Dynamics 365

Good-to-have skills

AI/ML, solution architect

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