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Open nowPosted 115 days ago

Application Production Support

Workable (global search)108,016 open roles

Where
Mumbai, MH, India
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Your applicationOpen nowApplication Production SupportWorkable (global search) · Mumbai, MH, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 115 days ago

Workable (global search) median: 7 days open

The posting

Responsibilities

Direct Responsibilities

· For a predefined applications scope take care of:

o Incidents

o Requests

o Changes

· Ensure that SLA targets are met for above activities

· Handover to Paris teams if knowledge and skills are not available in ISPL

· Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

· Contribute to the knowledge transfer with Paris OPS teams

· Contribute to the definition of procedures and processes necessary for the team

· Help build team spirit and integrate into BNP Paribas culture

· Contribute to the regular activity reporting and KPI calculation

· Contribute to continuous improvement actions

· Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.

· Oversee incident, problem, change, release and project management processes.

· Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

· Conduct regular reviews of ITSM processes and recommend improvements.

· Manage the IT service catalog and ensure accurate documentation of services and processes.

Technical & Behavioral Competencies

· Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift

· Experience with Service Now ticketing system

· Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)

· Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries

· Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).

· Familiarity with containerization technologies (e.g., Docker).

· Experience with any cloud platforms (preferably IBM Cloud).

· Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)

· Ability to grasp functional knowledge of application

· Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

· Good written and spoken English

· Measure and identify areas for improving Quality and overall Delivery

· Able to communicate efficiently

· Good Team Player

Specific Qualifications:

APS with DevOps knowledge

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

  • Linux/Windows/SQL
  • Cloud
  • Kubernetes and Gitlab
  • Dynatrace, Kibana

Behavioral Skills:

  • Ability to collaborate / Teamwork
  • Communication skills - oral & written
  • Creativity & Innovation / Problem solving
  • Critical thinking
  • Decision Making

Education Level: Bachelor Degree or equivalent

Location: PreferablyMumbai

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