Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Application Support Engineer (L2) - (POS Retail)

Workable (global search)108,016 open roles

Where
Quezon City, Metro Manila, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support Engineer (L2) - (POS Retail)Workable (global search) · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2). The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

Key Responsibilities:

  • Handles Incident & Issue Tickets that require deeper technical analysis
  • Investigate application errors, system failures, and performance issues
  • Participate in performing root cause analysis (RCA) for recurring incidents
  • Provide timely fixes or workarounds to restore service
  • Analyze logs, and database queries
  • Reproduce issues in test or staging environments
  • Work with technologies like SQL, scripts, or monitoring tools
  • Support deployment activities (patches, hotfixes, minor releases)
  • Validate application functionality after releases
  • Coordinate with DevOps during rollouts
  • Identify performance bottlenecks and recommend improvements
  • Ensure SLAs (Service Level Agreements) are met
  • Act as a bridge between L1 support (client) and L3 teams
  • Escalate complex bugs with detailed analysis and logs
  • Communicate with stakeholders about issue status and resolution timelines
  • Maintain runbooks, SOPs, and troubleshooting guides
  • Document known issues and solutions

Requirements

  • Bachelor’s degree in computer engineering, Computer Science, or IT
  • Minimum 3+ years of work experience as Application Support Engineer
  • Knowledge and work experience in SQL, scripting, and analyzing logs
  • Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
  • Experience in ITIL is a plus.
  • The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work from-home per week.
  • The candidate must be willing to work at the clients site when assigned.
  • The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the clients store closing operations).
  • This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule

Benefits

  • Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
  • Health Insurance
  • Standard Leave (Emergency, Sick, and Vacation)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.