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Open nowPosted 25 days ago

Assistant Association Manager

Workable (global search)108,016 open roles

Where
Cleveland, OH, United States
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Your applicationOpen nowAssistant Association ManagerWorkable (global search) · Cleveland, OH, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 7 days open

The posting

About The Coral Company

Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.

The Role

As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of your home office with regular travel to community locations throughout greater Cleveland (mileage reimbursed) and to our corporate office in Independence, Ohio as necessary.

Compensation & Benefits

  • Salary: up to $65,000 - 70,000/year (exempt/salaried) dependent on prior property management experience
  • Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
  • Mileage reimbursement for community travel
  • Health, dental, vision, disability, and life insurance
  • 401(k) retirement plan with employer match
  • Ample paid time off (personal and vacation), plus 13 paid company holidays to promote work-life balance
  • Referral bonus program

Location

Hybrid – primarily remote (must live within Cleveland, Ohio metro area) with willingness to drive to our communities- evening meetings REQUIRED.

What You'll Do

  • Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
  • Assist several managers (2-3) and support 10-15 communities
  • Customer service – responsive communication with client, residents, vendors, and team members
  • Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, site visits, and when the manager is off
  • Assist with budget preparation, banking tasks, and financial reporting
  • Help obtain vendor proposals and manage service contracts
  • Enforce community rules and regulations consistently and professionally
  • Attend occasional weekday evening board meetings (5-10/month on average) and respond to after-hours emergencies as needed
  • Maintain organized records, task lists, and follow-through on all open items

Requirements

  • 3–5 years of external-facing, high-volume customer service experience
  • Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Valid driver's license and reliable transportation
  • Dedicated home workspace with high-speed internet
  • Ability to travel within the Cleveland metro area several times per week
  • Must reside within 45 minutes of Cleveland, OH
  • Must pass a criminal background and credit history check before hire

Nice to Have

  • Property management experience
  • Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
  • Familiarity with HOA governing documents, CC's, or community association regulations
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