The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $75,000.00 - $80,000.00
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role
As our Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the daily operations of the Housekeeping department while ensuring guest rooms, public spaces, and back-of-house areas consistently meet M Social's high standards of cleanliness, presentation, and safety.
This role is ideal for an organized, service-focused leader who enjoys developing teams, maintaining exceptional quality standards, and creating memorable guest experiences through operational excellence.
Your Impact – Housekeeping Leadership
You will play a key role in maintaining the hotel's appearance and overall guest satisfaction by supporting housekeeping operations, coaching team members, and ensuring efficient workflows. Your leadership will foster a culture of accountability, teamwork, and attention to detail while delivering an exceptional hospitality experience.
What You'll Be Doing
Housekeeping Operations
- Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping department
- Coordinate room assignments and staffing to ensure efficient daily operations
- Ensure guestrooms, public areas, meeting spaces, and back-of-house areas meet brand cleanliness and presentation standards
- Conduct routine inspections of guestrooms and public spaces to ensure quality and consistency
- Assist in managing daily room readiness to support Front Office operations and guest arrivals
Team Leadership
- Supervise, coach, and support Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants
- Assist with hiring, onboarding, training, and performance development of housekeeping employees
- Provide ongoing coaching, recognition, and constructive feedback to improve performance
- Promote teamwork, accountability, and a positive work environment
- Serve as Manager on Duty for the department in the Housekeeping Manager's absence
Guest Experience
- Respond promptly and professionally to guest requests and concerns
- Resolve housekeeping-related guest issues with urgency and a solutions-oriented approach
- Collaborate with Front Office and other departments to ensure an exceptional guest experience
- Ensure guest preferences and special requests are communicated and fulfilled whenever possible
Quality Assurance
- Perform detailed inspections of guest rooms and public areas
- Monitor housekeeping productivity, cleanliness scores, and guest satisfaction metrics
- Ensure adherence to brand standards, company policies, and departmental procedures
- Maintain inventory standards for linens, guest supplies, and cleaning products
Safety & Compliance
- Ensure compliance with OSHA standards, safety procedures, and chemical handling requirements
- Promote safe work practices and proper use of personal protective equipment (PPE)
- Maintain compliance with sanitation, infection prevention, and housekeeping protocols
- Report maintenance concerns promptly through established work order procedures
Inventory & Administrative Support
- Assist with inventory counts and ordering of housekeeping supplies, linens, and equipment
- Monitor labor productivity and assist with scheduling to support operational needs
- Maintain accurate records, inspection reports, and departmental documentation
- Help manage departmental expenses while maintaining service excellence
Continuous Improvement
- Identify opportunities to improve efficiency, productivity, and guest satisfaction
- Support departmental initiatives focused on sustainability and operational excellence
- Encourage innovation and continuous learning within the housekeeping team
Requirements
- Passion for hospitality and delivering exceptional guest service
- Strong leadership, communication, and organizational skills
- Excellent attention to detail and commitment to quality
- Ability to prioritize multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Flexibility to work mornings, evenings, weekends, holidays, and varying schedules as business demands
Leadership Requirements
- Previous supervisory or leadership experience in housekeeping or hospitality operations
- Ability to motivate, coach, and develop employees
- Strong organizational and time management skills
- Ability to lead by example while fostering a positive and collaborative team environment
- Experience managing productivity, quality standards, and operational priorities
Technical / Role-Specific Requirements
- Minimum 2–4 years of housekeeping experience, preferably in a hotel environment
- Previous supervisory experience preferred
- Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards
- Experience conducting room inspections and maintaining brand quality standards
- Familiarity with hotel property management systems (PMS) and housekeeping management software preferred
- Understanding of inventory management and labor scheduling
- Ability to maintain confidentiality and professionalism when working in occupied guestrooms
Preferred Qualifications
- Luxury, lifestyle, or full-service hotel experience preferred
- Bilingual skills are a plus
- Experience with Forbes, AAA, or brand quality standards is beneficial
- CPR/First Aid certification is a plus
Physical Requirements
- Ability to stand and walk for extended periods
- Frequently bend, reach, lift, push, and pull up to 40 pounds
- Ability to inspect guestrooms thoroughly and move throughout all hotel areas
- Comfortable working in a fast-paced environment with frequent movement throughout the property
Education
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Hospitality Management or a related field preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
