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Open nowPosted 69 days ago

Assistant Manager, Student Services

Workable (global search)108,016 open roles

Where
Singapore
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Your applicationOpen nowAssistant Manager, Student ServicesWorkable (global search) · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 69 days ago

Workable (global search) median: 7 days open

The posting

Salary range: SGD 3200-3800 / month ABOUT THE ROLE The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

KEY RESPONSIBILITIES

Departmental Leadership • Oversee daily operations of the Student Service Department • Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work • Set service standards and workflows for welfare, discipline, attendance, and student support • Update the Vice President on department performance and EduTrust/SWDA/ICA compliance • Represent the department in cross-functional meetings as needed

Team Management & General Student Services • Lead and supervise the Student Services Team • Handle student admission, withdrawal, course completion, and attendance records • Cover the front desk and assist walk-in students with enquiries, feedback, and complaints • Respond to email and phone enquiries • Coordinate admin matters across departments • Support student events, orientation, and graduation as needed • Check in on student wellbeing • Act as the main contact point for students • Take on other duties as assigned

International Student Support • Support Student's Pass applications and renewals, and related ICA matters • Track compliance with Student's Pass conditions and flag at-risk cases early

Student Welfare & Pastoral Care • Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President • Follow up on attendance issues in line with EduTrust/SWDA requirements • Support discipline processes, including case records and follow-up • Help organize student wellbeing activities

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