The posting
Department: Writer & Publisher Relations Location: London, UK Hybrid Working: 3 days in the office Full-time | Permanent
The Role
We are seeking an Assistant to join our close-knit Writer & Publisher Relations team in London, managing publisher and writer client accounts and serving as an administrative point of contact for related queries.
The Assistant will handle a wide range of administrative tasks relating to the management of Kobalt's existing client base and respond to internal and external questions concerning the administration of our clients through our centralised CRM platform.
This role will suit a detail-oriented, confident and flexible team player with strong communication skills who is comfortable working with senior colleagues and external clients.
What You'll Do
- Provide support to the Writer & Publisher Relations team with scheduled administrative tasks, as well as responding to client queries via Zendesk, helping to prioritise the needs of Kobalt's 6,000+ clients.
- Ensure Kobalt has all relevant information concerning existing compositions prior to signing new agreements.
- Assist with client agreement onboarding and catalogue ingestion.
- Maintain and optimise client account information, ensuring Kobalt is well-positioned for efficient catalogue registration, royalty collection and ongoing administration throughout our clients' publishing and administration agreements.
- Work cross-functionally with Kobalt's Operations department to support the accurate production and distribution of client royalty statements.
- Develop and maintain a thorough understanding of Kobalt's services, internal systems and operations.
- Respond to internal and external administrative queries accurately and efficiently, ensuring issues are appropriately followed through to resolution.
What You'll Bring
Preferred:
- Previous music administration and/or music publishing experience is preferred.
- Strong organisational and prioritisation skills, with the ability to remain calm under pressure and complete tasks accurately and efficiently.
- Excellent written and verbal communication skills, with fluency in English.
- A detail-oriented approach and a commitment to maintaining accurate client information and records.
- An adaptable and collaborative mindset, with confidence working in a fast-paced and evolving environment.
- Confidence communicating with senior colleagues, external clients and internal stakeholders.
- A high level of trust, discretion and integrity when handling confidential information and materials.
Additional Skills That Could Add Value:
- Previous experience working with client accounts or providing administrative support in a client-facing environment.
- Experience using Zendesk, CRM platforms or similar client management systems.
- An understanding of music publishing administration, catalogue registration or royalty collection.
- Experience working across multiple teams to resolve client queries or administrative issues.
What Success Looks Like
By Month 3: You'll have developed a good understanding of Kobalt's Writer & Publisher Relations processes, internal systems and services. You'll be confidently supporting scheduled administrative tasks, responding to routine client queries and maintaining accurate client account information.
By Month 6: You'll be independently managing your core administrative responsibilities, supporting client onboarding and catalogue ingestion, and responding to internal and external queries accurately and efficiently. You'll have established effective working relationships with colleagues across Writer & Publisher Relations and Operations.
By Year 1: You'll be a trusted member of the Writer & Publisher Relations team, consistently providing accurate and timely administrative support to Kobalt's clients. You'll have developed a strong understanding of our publishing administration processes and be confidently managing client information, resolving queries and supporting the efficient administration of client accounts.
Key Behaviours for Success
Organisation & Attention to Detail – You manage competing priorities effectively, maintain accurate client records and take pride in delivering high-quality administrative work.
Communication & Client Focus – You communicate clearly and professionally with colleagues and clients, responding to queries with confidence, empathy and a commitment to providing excellent service.
Integrity & Discretion – You handle confidential client information with care, professionalism and a high level of trust.
Interview Process
- Introductory call with a member of our Recruitment Team
- Interview with the hiring manager
- Interview with relevant members of the Writer & Publisher Relations team
- Final stage interview
- Feedback at each stage
We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way.
Why Choose Us
At Kobalt, we've championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair and rewarding for artists, songwriters and rights holders. We're proud to work with some of the world's most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS and Andrew Watt, as well as acclaimed writers like Simon Aldred (Rag'n'Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).
We're a company that thrives on creativity, collaboration and progress. Our values — Music First, Transparent, Tech Powered and Transformative — shape how we work, build and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.
Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know — we're happy to help.
If this sounds like you, then please share your story by filling out the application below.
Important Notice
Applicants must be eligible to work in the United Kingdom. A DBS check will be conducted on acceptance of the offer. Kobalt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any status or characteristic protected by law.
