Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 251 days ago

Associate Director of Operations

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate Director of OperationsWorkable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 251 days ago

Workable (global search) median: 7 days open

The posting

About Clients Blackbox

Clients Blackbox is a performance marketing agency that specializes in Meta advertising for Registered Investment Advisors. We help financial advisors grow their practices by generating qualified appointments with high-net-worth prospects. Our proven video sales letter methodology has generated over $45 billion in AUM pipeline for financial advisors across the country.

We operate with a performance-first mindset. Our clients hire us to deliver qualified appointments at a specific cost per appointment, with target show rates and close rates that make the math work for their practice. When we hit these metrics, everyone wins. We're going through a massive growth period and looking for an Associate Director of Operations who shares our obsession with results and wants to build something exceptional.

The Opportunity

This is a career-defining role for someone who wants to own the client experience at a fast-growing agency. As Associate Director of Operations, you will be the primary point of contact for our clients, running monthly leadership sync meetings, ensuring our paid media strategies are delivering results, and managing the performance of our media buying team.

You'll report directly to the CEO and have the autonomy to build out processes, improve retention, and scale the operations function. This is not a maintenance role. It's a building role. You'll be instrumental in taking us to the next level.

Role and Responsibilities

Client Leadership

  • Own monthly leadership sync meetings with clients to ensure alignment, gather feedback, and address strategic concerns
  • Serve as a senior touchpoint where clients can share feedback about their account management without impacting their day-to-day relationship
  • Monitor client goal attainment including cost per qualified appointment, show rates, close rates, and overall ROI
  • Proactively identify at-risk accounts and develop intervention strategies before churn occurs

Team Management

  • Manage and coach paid media strategists responsible for running client campaigns
  • Review daily performance reports and hold media buyers accountable to key metrics
  • Run weekly team meetings to review performance, share best practices, and address challenges
  • Build structure, create cadence, and set clear expectations. We need leaders, not managers.
  • Collaborate with the project management function overseeing creative production

Performance and Reporting

  • Own client retention and satisfaction metrics. Your performance directly impacts our P&L.
  • Ensure bi-weekly client reports are delivered 24 hours before scheduled calls
  • Track and report on key metrics including cost per appointment, cost per qualified appointment, show rates, close rates, and budget pacing
  • Continuously improve reporting formats and client communication cadences

Process Development

  • Document and systematize operations processes to enable scale
  • Build training materials and onboarding documentation for new team members
  • Create decision-making frameworks that enable team autonomy while maintaining quality standards
  • Identify opportunities to improve efficiency without sacrificing client outcomes

Key Performance Indicators

  • Client Goal Attainment: Clients hitting their cost per appointment and show rate targets
  • Gross Profit Margin: Maintain healthy margins across your accounts
  • Monthly Recurring Revenue Retention: Minimize churn through proactive client management
  • Client Satisfaction: Build and own the measurement system for this

Requirements

Required Experience

  • 5+ years of experience in paid media, digital marketing, or agency operations
  • 2+ years managing client relationships at an agency or in a client-facing role
  • Proven track record of improving client retention and satisfaction
  • Experience managing or mentoring team members
  • Strong understanding of Meta advertising platforms

Preferred Experience

Experience in the financial services vertical, particularly working with RIAs, wealth managers, or financial advisors. Understanding of lead generation and appointment-setting campaigns. Familiarity with video sales letter marketing methodology.

Skills and Attributes

Exceptional communication skills. You can deliver both positive feedback and tough conversations with clarity and empathy. Data-driven decision maker who can translate metrics into actionable insights. Detail-oriented with the ability to see both the forest and the trees. Self-starter who thrives with autonomy and minimal supervision. Genuine care for client outcomes and team development. Comfortable with ambiguity and building processes from scratch.

Benefits

  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Flexible Schedule
  • Performance Bonus
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.