Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Automotive Service BDC Manager - BMW

Workable (global search)108,016 open roles

Where
Westbury, NY, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAutomotive Service BDC Manager - BMWWorkable (global search) · Westbury, NY, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 7 days open

The posting

The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center.

This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance.

The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience.

The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees.

Key Responsibilities Include But Are Not Limited To:

  • The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center.
  • This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance.
  • The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience.
  • The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees.The Service BDC Manager is responsible for leading, developing and improving the overall performance of Rallye BMW’s Service Business Development Center.
  • This is a hands-on leadership role responsible for the customer journey from the initial Service contact through the scheduled appointment. The Service BDC Manager will oversee inbound and outbound customer communication, appointment scheduling and conversion, BMW Teleservice, customer retention initiatives, NPS follow-up and BDC team performance.
  • The primary objective of this position is to increase Service traffic, improve customer retention and maximize available shop capacity, supporting Rallye BMW’s goal of achieving and consistently maintaining 8,000 labor hours per month while delivering an exceptional customer experience.
  • The Service BDC Manager is expected to lead in alignment with Rallye’s core values of Drive, Customer Devotion, Integrity and One Team, demonstrating these values through daily leadership, decision-making and interactions with customers and employees.

Performance & Leadership Expectations:

Success in this position will be measured by both business results and leadership consistent with Rallye Alignment — Drive, Customer Devotion, Integrity and One Team.

  • Labor Hours / Drive: Proactively drive appointment opportunities, retention and BDC performance to support the Service Department’s goal of achieving and consistently maintaining 8,000 labor hours per month.
  • NPS / Customer Devotion: Support achievement and improvement of Rallye BMW’s Service NPS objective through proactive follow-up, appropriate resend management, customer recovery and a consistent focus on the customer experience.
  • BMW Teleservice: Maintain strong Teleservice conversion and Rallye BMW’s position as a leading performer in the market.
  • Appointment Performance: Improve appointment conversion, show rate and effective utilization of available Service capacity.
  • Customer Retention: Increase engagement with existing customers and recapture customers who have missed appointments, become inactive or otherwise fallen out of the Service cycle.
  • Integrity & Accountability: Maintain accurate reporting, communicate openly about results and challenges, and hold the team to consistent standards of professionalism and accountability.
  • One Team: Build strong working relationships between the BDC, Service advisors, Service management and the shop, recognizing that overall Fixed Operations performance is a shared responsibility.
  • Team Performance: Build a well-trained, accountable and customer-focused BDC team that demonstrates Rallye Alignment in its daily interactions and performance.
  • Continuous Improvement: Demonstrate openness to new ideas, technology and AI tools and continually look for opportunities to improve processes, efficiency and the customer experience.

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

Requirements

  • 2+ years of BMW and/or Highline internet service management Experience.
  • Proven experience managing a Service BDC, automotive call center or similar customer engagement operation.
  • Strong understanding of automotive Service operations and the relationship between appointment scheduling, shop capacity and Fixed Operations performance.
  • Demonstrated ability to coach, develop and hold employees accountable.
  • Strong analytical skills with the ability to interpret performance data and turn it into actionable improvements.
  • Excellent verbal and written communication skills.
  • Strong organizational, follow-up and problem-solving skills.
  • Experience with dealership CRM, scheduling and customer communication systems, with an openness to new technology and AI tools.
  • Familiarity with MyKaarma, Eleads, TSD, BMW systems, Microsoft Office, Google Workspace and similar platforms.
  • BMW systems (S-Gate, AWP, etc.) and Teleservice experience required.
  • Luxury automotive experience required.
  • Bilingual capabilities are a plus.

PAY RANGE: $100,000 - $150,000 Annually

Benefits

  • Great benefits package including medical, dental and vision coverage for employee & family.
  • Company paid life insurance and optional additional coverage.
  • Voluntary short term and long term disability available.
  • Additional voluntary benefits including Aflac and LegalShield!
  • Paid time off!
  • Paid holidays!
  • 401K plan
  • Employee Assistance Program
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.