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Open nowPosted 61 days ago

Back Office Assistant Manager

Workable (global search)108,016 open roles

Where
Chennai, TN, India
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Your applicationOpen nowBack Office Assistant ManagerWorkable (global search) · Chennai, TN, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 61 days ago

Workable (global search) median: 7 days open

The posting

Back Office Assistant Manager

Position Overview:

The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

Primary Responsibilities

  • Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.
  • Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.
  • Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.
  • Support employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.
  • Serve as the primary day-to-day client contact, participating in regular client meetings and addressing operational concerns and service updates.
  • Develop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients.
  • Ensure quality standards are met by creating and maintaining quality management processes and tracking quality metrics.
  • Support financial and productivity metrics, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets.
  • Assist with hiring, training, and development, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities.
  • Prepare and present production data and reports, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint.

Requirements

Minimum Qualifications:

High School Diploma or equivalent required, Bachelor’s Degree preferred

At least 6 years of back office field experience with 4 of those years in a supervisory role.

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required

Required Skills:

  • Excellent leadership and mentoring skills
  • Effective written and verbal communication skills
  • Extensive knowledge of back office procedures and principles
  • Demonstrated analytical/problem-solving skills
  • Provent· Excellent multi-tasking skills
  • Excellent interpersonal skills
  • Organized with attention to detail
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
  • Ability to coach and mentor back office associates
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