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Open nowPosted 104 days ago

Back Office Supervisor

Workable (global search)107,990 open roles

Where
Mumbai, MH, India
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Your applicationOpen nowBack Office SupervisorWorkable (global search) · Mumbai, MH, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 104 days ago

Workable (global search) median: 6 days open

The posting

Job Title: Back Office Supervisor

Location: Thane Shift: Rotational Shifts Working Days: 5 Days a Week (2 Days Off) Job Summary: Back Office Supervisor We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities: Back Office Supervisor Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs). Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction. Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required. Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts. Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members. Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality. Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Requirements

Proven experience in a leadership role (Team Leader/ Back Office Supervisor) Strong organizational and multitasking skills of Back Office Supervisor Proficient in MS Excel and report generation tools Excellent communication and interpersonal skills Experience in managing rotational shifts and flexible schedules Ability to work in a fast-paced, target-driven environment

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