The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $22.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Banquet Server, you will help create exceptional experiences by delivering outstanding food and beverage service for meetings, conferences, weddings, social events, and special occasions. Working closely with the Banquet team, you will ensure every event is executed flawlessly while providing warm, attentive hospitality that exceeds guest expectations.
This role is ideal for someone who enjoys working in a fast-paced, team-oriented environment and takes pride in delivering exceptional service during memorable events.
Your Impact – Event Service Excellence
You will play an important role in bringing events to life by ensuring every guest receives professional, attentive service. Your attention to detail, teamwork, and commitment to excellence will contribute to successful events and lasting guest impressions.
What You'll Be Doing
Event Setup & Preparation
- Assist with the setup of banquet rooms according to banquet event orders (BEOs)
- Arrange tables, chairs, linens, place settings, buffet stations, and décor according to event specifications
- Ensure meeting rooms and event spaces are clean, organized, and guest-ready prior to each event
- Assist with audiovisual and room setup requests as directed
Food & Beverage Service
- Serve plated meals, buffets, hors d'oeuvres, beverages, and refreshments according to service standards
- Refill beverages and monitor guest needs throughout the event
- Clear tables promptly and maintain a clean dining environment
- Assist bartenders and banquet captains as needed to ensure seamless service
- Maintain knowledge of menu items and accommodate dietary restrictions and special requests
Guest Experience
- Greet guests warmly and provide friendly, professional service throughout each event
- Respond promptly to guest requests with a solutions-oriented approach
- Maintain a polished appearance and professional demeanor at all times
- Help create memorable experiences for weddings, corporate meetings, galas, and social events
Event Breakdown
- Clear tables, remove linens, and properly store banquet equipment following events
- Reset banquet rooms according to upcoming event requirements
- Maintain cleanliness of banquet storage areas and service stations
- Assist with inventory and organization of banquet supplies and equipment
Team Collaboration
- Work closely with Banquet Captains, Banquet Managers, Culinary, Stewarding, and Sales teams
- Communicate effectively regarding event timelines and guest requests
- Support fellow banquet team members to ensure successful event execution
- Participate in pre-event meetings and post-event cleanup
Safety & Compliance
- Follow all food safety, sanitation, and health department regulations
- Adhere to responsible alcohol service guidelines and verify guest identification when required
- Operate banquet equipment safely and report maintenance concerns promptly
- Follow company safety procedures and emergency protocols
Requirements
- Passion for hospitality and creating memorable guest experiences
- Excellent customer service and communication skills
- Ability to work efficiently in a fast-paced environment
- Strong teamwork and collaboration skills
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, holidays, and variable event schedules
Technical / Role-Specific Requirements
- Previous banquet, restaurant, hotel, or catering experience preferred
- Knowledge of banquet service styles, including plated, buffet, reception, and family-style service preferred
- Experience with banquet event orders (BEOs) is a plus
- Food Handler Card required or ability to obtain upon hire
- Responsible Beverage Service (RBS) Certification required or ability to obtain as required by California law
- Ability to safely carry serving trays and banquet equipment
Preferred Qualifications
- Previous experience in hotels, resorts, conference centers, or event venues preferred
- Wedding or large-scale event service experience is highly desirable
- Wine, cocktail, and beverage knowledge is a plus
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods throughout events
- Frequently lift, carry, push, and pull up to 50 pounds
- Ability to carry large serving trays safely and efficiently
- Comfortable working in a fast-paced environment while meeting event timelines
Education
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
