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Open nowPosted 2 days ago

Barista Shift Lead (PM), Paradise Valley (Opening Fall 2026)

Workable (global search)108,016 open roles

Where
Paradise Valley, AZ, United States
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Your applicationOpen nowBarista Shift Lead (PM), Paradise Valley (Opening Fall 2026)Workable (global search) · Paradise Valley, AZ, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 2 days ago

Workable (global search) median: 7 days open

The posting

Shift Lead — PM Classification: Full-time, Hourly, Non-Exempt Pay Rate: $19.00/hour + tips Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM

About the Role Step Into Leadership From Day One

We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

Responsibilities

Pre-Opening

  • Participate in onboarding and training prior to opening
  • Learn company service standards, operating procedures, and product knowledge at a leadership level
  • Assist with café setup, merchandising, and operational readiness
  • Help facilitate team training and support Barista onboarding alongside the General Manager
  • Support grand opening events and launch activities

Shift Leadership & Operations

  • Open or close the location according to established procedures — you own the shift, start to finish
  • Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
  • Monitor floor coverage and adjust team positioning in real time based on traffic
  • Complete shift reports and communicate key updates to the General Manager daily
  • Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

  • Model the exceptional, attentive guest experience expected of every team member
  • Serve as the primary point of contact for guests when the General Manager is not present
  • Handle escalations, complaints, and special requests with confidence and good judgment
  • Build relationships with regulars and help create a sense of community

Beverage & Product

  • Prepare and serve all menu items to company standards with consistency and care
  • Maintain strong product knowledge and confidently educate guests and team members
  • Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

  • Receive and verify product deliveries from our Phoenix production warehouse
  • Operate the POS system accurately and oversee cash handling procedures
  • Maintain cleanliness, organization, and visual standards throughout the café
  • Follow and enforce opening, closing, and daily operational procedures

Requirements

  • Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
  • A natural leader who steps up without being asked and stays calm under pressure.
  • Genuine passion for hospitality and elevating the guest experience.
  • Strong communication skills — with guests and with your team.
  • Comfortable handling cash, operating POS, and managing product receiving.
  • Reliable, punctual, and accountable.
  • Ability to stand for extended periods and lift up to 30 pounds.
  • Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
  • Must be at least 18 years old.
  • Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

Benefits

  • Full-time position with consistent hours, plus tips.
  • A dynamic team environment where collaboration is key.
  • Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
  • Employee product discounts.
  • Paid pre-opening training and development.
  • Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.

How to Apply

Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team.

For more information about the bakery, visit our website or follow us on Instagram:

Website: www.toosweetcakes.com

Instagram: @toosweet_cakes

At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!

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