The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $20.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Bell Attendant, you will create memorable first and last impressions by welcoming guests with warmth, professionalism, and personalized service. You will assist with luggage, provide directions and local recommendations, escort guests to their rooms, and support the Front Office team in delivering a seamless arrival and departure experience.
This role is ideal for someone who enjoys interacting with people, thrives in a guest-facing environment, and is passionate about providing exceptional hospitality.
Your Impact – Arrival & Departure Experience
You will play a key role in shaping each guest's experience by delivering attentive, personalized service from the moment they arrive until the time they depart. Your professionalism, enthusiasm, and knowledge of the hotel and surrounding area will help create lasting impressions that define the M Social Sunnyvale experience.
What You'll Be Doing
Guest Arrival & Departure
- Greet arriving and departing guests with a warm, friendly, and professional demeanor
- Assist guests with luggage during arrival, departure, and room changes
- Escort guests to their guestrooms while providing information about hotel amenities and services
- Open doors, assist with transportation arrangements, and welcome visitors to the property
- Coordinate luggage storage and retrieval using established procedures
Guest Service
- Respond promptly to guest requests and special accommodations
- Provide directions, local recommendations, and information about nearby attractions, restaurants, and transportation
- Deliver guest items, packages, amenities, and messages to guestrooms
- Assist with room deliveries and special guest requests
- Resolve guest concerns or notify management when additional assistance is needed
Front Office Support
- Work closely with the Front Desk to coordinate arrivals, departures, VIP guests, and group check-ins
- Monitor the hotel entrance and lobby to ensure a welcoming, organized environment
- Assist with valet coordination or transportation services when applicable
- Maintain luggage carts and bell storage areas in a clean and organized condition
Safety & Security
- Safeguard guest luggage and personal belongings
- Follow lost-and-found procedures and maintain guest confidentiality
- Monitor the hotel entrance for safety and security concerns
- Report maintenance issues, suspicious activity, or safety hazards promptly
- Support emergency procedures and hotel safety protocols
Team Collaboration
- Partner with Front Office, Housekeeping, Engineering, Food & Beverage, and Security teams
- Support special events, VIP arrivals, and group business
- Assist teammates during peak operational periods
- Contribute to a positive, collaborative, and guest-focused work environment
Requirements
- Passion for hospitality and exceptional guest service
- Friendly, outgoing, and professional demeanor
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Flexibility to work mornings, evenings, weekends, holidays, and varying schedules
Technical / Role-Specific Requirements
- Previous hotel, hospitality, customer service, or guest-facing experience preferred
- Ability to safely handle and transport guest luggage
- Basic knowledge of local attractions, dining, and transportation options is a plus
- Ability to follow written and verbal instructions
Preferred Qualifications
- Previous bell, door, valet, or front office experience preferred
- Experience in a full-service or lifestyle hotel is highly desirable
- Bilingual abilities are a plus
- Knowledge of Silicon Valley attractions and surrounding communities is beneficial
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift
- Frequently lift, carry, push, and pull luggage weighing up to 75 pounds with or without assistance
- Ability to climb stairs and move throughout the hotel property
- Comfortable working indoors and outdoors in varying weather conditions
Education
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
