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Open nowPosted 38 days ago

Bilingual German/English Customer Service Specialist - Tourism Sector

Workable (global search)108,016 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowBilingual German/English Customer Service Specialist - Tourism SectorWorkable (global search) · Athens, Attica, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 38 days ago

Workable (global search) median: 7 days open

The posting

Are you passionate about the German language and helping people?

We are recruiting on behalf of our client for the role of Bilingual German/English Customer Service Specialist - Tourism Sector in Athens, Greece!

Join a dynamic team and deliver outstanding support to German-speaking travelers. You will be the friendly voice helping customers with their flight reservations, changes, and travel inquiries, mostly via inbound calls with some email support.

This is a true customer service role in the tourism industry, where your language skills and positive attitude can really make a difference.

Responsibilities

  • Manage incoming phone calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • Fluency in German (C1 - C2)
  • Very good command of English (C1 – C2), as you will frequently liaise with airlines
  • Being communicative, sociable and genuinely enjoys helping others

Nice to have:

  • Previous work experience with Amadeus or Sabre

Benefits

The position comes with a comprehensive and rewarding compensation package that includes:

  • Attractive compensation package: 1.550€ gross + 100€ net in meal voucher
  • Transportation Card to cover your monthly commute expenses
  • Flexible working schedule (Mon-Fri 09:00-21:00 | Sat-Sun 11:00 - 19:30)
  • Private Life & Health insurance active after the first month
  • Permanent Contract from day one
  • 5-week fully paid training in German
  • Opportunities for growth

If you love languages, customer service, and the world of travel, this is a fantastic opportunity to build a long-term career in a supportive and growing environment.

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