The posting
We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment.
The ideal candidate is fluent in English and Spanish, has hands-on experience with athenahealth (athenaOne) EMR, and has experience working in an orthopedic or U.S.-based clinical setting. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential.
athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements.
Key Responsibilities
Front Office:
- Answer and manage high-volume inbound patient calls in both English and Spanish.
- Schedule, confirm, and reschedule patient appointments using athenahealth.
- Verify insurance eligibility and collect patient demographics and intake information.
- Route calls appropriately to clinical staff, providers, and departments.
- Communicate appointment preparation instructions, office procedures, and practice policies to patients.
- Provide timely and professional follow-up with patients as needed.
Back Office & Clinical Support
- Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision.
- Process and submit prescription refill requests through athenahealth on behalf of providers.
- Coordinate outgoing referral calls to specialists and ancillary facilities.
- Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider.
- Return patient calls and address medical questions within scope.
- Document all patient interactions, call notes, and clinical communications accurately in athenahealth.
- Send and respond to patient messages through the athenahealth patient portal.
- Assist providers with prior authorization requests and referral coordination.
- Ensure all clinical documentation is complete, accurate, and HIPAA compliant.
Requirements
- Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions.
- Fluent English and Spanish — REQUIRED.
- Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting.
- Orthopedic experience strongly preferred.
- Front and back office experience strongly preferred.
- Certified Medical Assistant (CMA or RMA) preferred, but not required with sufficient relevant experience.
- Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication.
- Ability to accurately respond to clinical questions within the Medical Assistant scope of practice.
- Excellent phone etiquette and patient service skills.
- Strong multitasking, organization, and time-management abilities.
- Self-motivated and capable of working independently with minimal supervision.
- Strong attention to detail and accurate documentation skills.
Preferred Qualifications
- Experience in an orthopedic, specialty, or multi-specialty medical practice.
- Familiarity with prior authorization processes and insurance verification.
- Experience using the athenahealth patient portal and messaging features.
- Knowledge of HIPAA requirements and telehealth/remote-work compliance standards.
- Experience handling a high volume of inbound and outbound patient calls.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.
