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Open nowPosted 34 days ago

Bilingual Program Administration / Customer Service Representative

Workable (global search)108,016 open roles

Where
Toronto, ON, Canada
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Your applicationOpen nowBilingual Program Administration / Customer Service RepresentativeWorkable (global search) · Toronto, ON, Canada

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Bilingual language requirement - English and French.

Responsibilities

  • Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
  • Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
  • Manage and monitor program schedules, ensuring timely execution and delivery of all program components
  • Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
  • Support the development and implementation of programs, including all administration and reporting
  • Maintain accurate and up-to-date program files, records, and databases
  • Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness

Requirements

  • Bilingual - written/language skills in both English and French
  • 2+ years of experience in program administration or customer service/Office environment
  • Related Diploma
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
  • Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
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