Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Branch Operation Manager

Workable (global search)106,866 open roles

Where
Kigali, Kigali City, Rwanda
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBranch Operation ManagerWorkable (global search) · Kigali, Kigali City, Rwanda

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Workable (global search) median: 4 days open

The posting

Key responsibilities

  1. Operational control and audit
  • Run daily branch operations in line with Bank policies, SOPs and BNR regulations: cash, vault, clearing, account opening, data entry, KYC and GL proofs.
  • Achieve a satisfactory internal and external audit rating with zero repeat exceptions; close audit, call-over and control findings on time.
  • Keep zero fraud, forgery and income loss from control failures; zero regulatory penalties.
  1. Cash and branch financial discipline
  • Manage the cash budget and vault within approved and insured limits; zero BNR and teller shortages or overages.
  • Propose at least one cost-saving initiative a year worth 10% of an expense line.
  • Support branch revenue and new account targets through accurate, fast processing.
  1. Service quality and customer experience
  • Achieve a branch customer satisfaction score of 85% and a top-3 ranking in KPMG or other external surveys.
  • Keep transaction errors to a minimum and resolve complaints within the agreed turnaround time.
  • Maintain branch ambience, ATM uptime and queue management; target 4-star mystery shopper and audit scores.
  1. Product quality and customer base
  • Keep dormancy at or below 5% and at least 80% of customers active.
  • Ensure CX Specialists cross-sell and promote digital channels at the counter.
  1. Support to the sales team
  • Process accounts, loans and transactions from Relationship Officers and DSAs quickly and correctly.
  • Work with other departments on projects and new processes.
  1. People management
  • Supervise the Head Teller, Tellers and Customer Care Officers; plan rosters, leave and training.
  • Keep team conduct clean: zero sanctions, full annual attestation and survey participation.
  • Keep team attrition below 10% and develop successors for critical roles.
  1. Community
  • Take part in at least one CSR activity a year.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.