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Open nowPosted 4 days ago

Broker Operations Specialist

Workable (global search)108,016 open roles

Where
China
Work mode
Remote
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Your applicationOpen nowBroker Operations SpecialistWorkable (global search) · China
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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 7 days open

The posting

About the Role

ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team.

In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset.

Job Responsibilities

  • Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution.
  • Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows.
  • Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment.
  • Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours.
  • Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance.
  • Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture.
  • Maintain accurate records and documentation in line with internal compliance and audit requirements.
  • Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency.

Requirements

  • 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred.
  • Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours.
  • Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments.
  • Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision.
  • Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes.
  • Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact.
  • Candidates with long-term career development intentions are preferred — we invest in people who grow with us.

Preferred Qualifications

  • Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products.
  • Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services.
  • Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage.
  • Familiarity with brokerage systems, trading platforms, or back-office operational tools.

Benefits

Why ThreeTrader?

  • Be part of a growing global brokerage with a collaborative, high-performance operations culture.
  • Structured onboarding and operational training with clear pathways for role progression.
  • Work with a team that embraces process innovation and actively uses AI tools in daily workflows.
  • Competitive remuneration with shift allowances and performance-based incentives
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