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Open nowPosted 12 days ago

C005419 Senior Project Transition Manager (NS) - MON 5 Oct

Workable (global search)108,016 open roles

Where
Wiesbaden, HE, Germany
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Your applicationOpen nowC005419 Senior Project Transition Manager (NS) - MON 5 OctWorkable (global search) · Wiesbaden, HE, Germany

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 12 days ago

Workable (global search) median: 7 days open

The posting

Deadline Date: Monday 5 October 2026

Requirement: Senior Project Transition Manager

Location: Wiesbaden, DE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 10 November 2026

End Contract Date: 23 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Project Transition to Operations

  • Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support.
  • Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers.
  • Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place.
  • Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection.
  • Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations.
  • Manages early life support and closes transition only when agreed service performance has been demonstrated.
  • Captures and applies lessons identified to improve future transitions.

Local Operations Management (Wiesbaden)

  • Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements.
  • Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction.
  • Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose.
  • Ensures asset and configuration management records for the location are accurate and complete.
  • Coordinates local business continuity and service recovery arrangements.

Incident and Problem Management

  • Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels.
  • Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders.
  • Escalates unresolved incidents and facilitates recovery following resolution.
  • Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented.
  • Analyses incident and problem trends to reduce recurrence and improve service stability.

Change Management

  • Manages the change control process for services and assets at the location and for services in transition.
  • Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards.
  • Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations.

Service Level Management

  • Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts.
  • Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions.
  • Provides accurate and regular performance reporting to NCIA management and customers.
  • Drives continual service improvement across processes, tools and third-party delivery.

Cost, Resource and Vendor Management

  • Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting.
  • Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded.
  • Identifies cost optimisation opportunities without compromising service levels or security.
  • Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required.

Specific Working Conditions: Occasional travel within NATO nations, including to operational sites, may be required.

Requirements

Skills, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience.
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post.
  • Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role.
  • Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management.
  • Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality.
  • Demonstrable track record of transitioning projects or new capabilities into live operational service.
  • Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.
  • Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment.
  • Experience in budget and cost management, including forecasting, cost control and financial reporting.
  • Proven experience managing vendors and contractors against contractual and service level obligations.
  • Experience leading multidisciplinary teams in an international environment.
  • Excellent communication, negotiation and stakeholder management skills.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure.
  • ITIL 4 Foundation (or ITIL v3 Foundation).
  • Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.

Desirable Qualifications

  • Experience in NATO, military, defence or other international organisations.
  • Experience with deployable CIS or mission-critical communications services.
  • ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.
  • Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management).
  • Knowledge of NATO procurement and financial processes.
  • Working knowledge of German.
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