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Open nowPosted 25 days ago

Call Center Executive

Workable (global search)108,016 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowCall Center ExecutiveWorkable (global search) · Dubai, United Arab Emirates

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 7 days open

The posting

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.

Key Responsibilities:

  • Answer inbound calls from families promptly and professionally.
  • Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
  • Handle parent inquiries, complaints, and requests with accuracy and empathy.
  • Provide detailed information about the school, its processes & upcoming events/ activities.
  • Record & update details of all interactions in the CRM.
  • Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
  • Achieve daily/weekly/monthly call handling and performance targets.
  • Maintain a positive, professional, and courteous tone during all customer interactions.
  • Follow call scripts, quality standards, and compliance guidelines.

Requirements

  • Bachelor’s degree is a must.
  • Prior customer service or call center experience is an advantage but not mandatory.
  • Excellent English communication Skills.
  • Active listening and problem-solving abilities.
  • Ability to remain calm under pressure and handle difficult parents.
  • Basic computer knowledge and familiarity with MS Office/CRM tools.
  • Flexible working in shifts for an international location.
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